Difference between revisions of "Unapply Client Cash Payment From An Invoice"
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#[[Client Tab#Find a Client|Load a client]] on one of the [[Client Tab|client tabs]]. | #[[Client Tab#Find a Client|Load a client]] on one of the [[Client Tab|client tabs]]. | ||
#Select the '''Invoices''' tab at the top. | #Select the '''Invoices''' tab at the top. | ||
| − | #:[[File: | + | #:[[File:client-invoicestab.png]] |
| − | #'''Double-Click''' to open the desired invoice in [[Policy & Billing]]. ''(Alternatively, use the '''Client's Accounting tab''' or [[Policy | + | #'''Double-Click''' to open the desired invoice in [[Policy & Billing]]. ''(Alternatively, use the '''Client's Accounting tab''' or the [[Policy Dashboard]].)'' |
| − | #:[[File: | + | #:[[File:Client-invoicestab-selectinvoice.png]] |
| − | #Select '''Invoice -> View Balance -> Client'''. ''(Alternatively, select the '''View | + | #Select '''Invoice -> View Balance -> Client'''. ''(Alternatively, select the '''View Balance -> Client''' button on the main Policy & Billing window.)'' |
#'''Left-click''' the '''Cash (CSH)''' Number. | #'''Left-click''' the '''Cash (CSH)''' Number. | ||
| − | #:[[File: | + | #:[[File:policy&bill-payments-client-cash.png]] |
#Select '''View'''. This will display all invoices paid with the cash receipt. | #Select '''View'''. This will display all invoices paid with the cash receipt. | ||
| − | #:[[File: | + | #:[[File:policy&bill-payments-client-cash-view.png]] |
#To clear '''all distributions''' for all listed invoices, select '''Clear'''. ''(Multi-line invoices will be listed once for each invoice line)'' | #To clear '''all distributions''' for all listed invoices, select '''Clear'''. ''(Multi-line invoices will be listed once for each invoice line)'' | ||
#:''(To clear a specific invoice payment, left-click each '''invoice line number''', and select '''Delete'''.)'' | #:''(To clear a specific invoice payment, left-click each '''invoice line number''', and select '''Delete'''.)'' | ||
| − | #:[[File: | + | #:[[File:policy&bill-payments-client-cash-view-clear.png]] |
#Select '''Yes''' to confirm. | #Select '''Yes''' to confirm. | ||
| − | #:[[File: | + | #:[[File:policy&bill-payments-client-cash-view-clear-confirm.png]] |
#Select '''Close''', then '''Exit''' then '''Close''' to return to [[Policy & Billing]]. | #Select '''Close''', then '''Exit''' then '''Close''' to return to [[Policy & Billing]]. | ||
Latest revision as of 21:12, 16 April 2019
 Required Software Version: September 2015 |
 Legacy Instructions Available: Click Here |
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The process below is used when an existing client payment is applied in full or in part to an invoice, or a series of invoices. The payment needs to be unapplied, and placed on account.
- To apply an existing cash balance to an invoice see: Apply Client Cash Balance to an Invoice.
- To create a new cash receipt for a client payment see: Client Payment: Agency Bill Cash.
- To overapply a cash receipt due to overpayment, see: Client Refund on Overpayment or Credit Balance.
Unapply Client Cash Payment From An Invoice
- Load a client on one of the client tabs.
- Select the Invoices tab at the top.
- Double-Click to open the desired invoice in Policy & Billing. (Alternatively, use the Client's Accounting tab or the Policy Dashboard.)
- Select Invoice -> View Balance -> Client. (Alternatively, select the View Balance -> Client button on the main Policy & Billing window.)
- Left-click the Cash (CSH) Number.
- Select View. This will display all invoices paid with the cash receipt.
- To clear all distributions for all listed invoices, select Clear. (Multi-line invoices will be listed once for each invoice line)
- (To clear a specific invoice payment, left-click each invoice line number, and select Delete.)
- Select Yes to confirm.
- Select Close, then Exit then Close to return to Policy & Billing.
