Unapply Client Cash Payment From An Invoice

Required Software Version: September 2015

Legacy Instructions Available: Click Here

Related Pages

Apply Client Cash Balance to an Invoice Client Payment Client Refund on Overpayment or Credit Balance Training 6: Accounting

Related Categories

Agency Bill Cash Direct Bill Receivables

Cash Transaction: Unapply and Reapply to Invoices

The process below is used when an existing client payment is applied in full or in part to an invoice, or a series of invoices. The payment needs to be unapplied, and placed on account.

• To apply an existing cash balance to an invoice see: Apply Client Cash Balance to an Invoice.
• To create a new cash receipt for a client payment see: Client Payment: Agency Bill Cash.
• To overapply a cash receipt due to overpayment, see: Client Refund on Overpayment or Credit Balance.

Unapply Client Cash Payment From An Invoice

1. Load a client on one of the client tabs.
2. Select the Invoices tab at the top.

   

3. Double-Click to open the desired invoice in Policy & Billing. (Alternatively, use the Client's Accounting tab or Policy Express.)

   

4. Select Invoice -> View Balance -> Client. (Alternatively, select the View Payments -> Client button on the main Policy & Billing window.)
5. Left-click the Cash (CSH) Number.

   

6. Select View. This will display all invoices paid with the cash receipt.

   

7. To clear all distributions for all listed invoices, select Clear. (Multi-line invoices will be listed once for each invoice line)

   (To clear a specific invoice payment, left-click each invoice line number, and select Delete.)

   

8. Select Yes to confirm.

   

9. Select Close, then Exit then Close to return to Policy & Billing.