Workstation Installation Instructions

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Installation

• Verify the workstation is running one of the following: Microsoft Windows 8 / Windows 7 / Windows Vista

• Review the Installation Environment and Network Requirements and Hardware Recommendations.

• You will need to be logged in as a local Administrative user.

Troubleshoot Error Codes and Other Considerations

Category: Error Codes

• Error: Crpe32.dll not found
• Error: 501 Job Failed
• The Easy MAPI COM Server is needed to use MAPI in a "Cross-Bitness" environment

Display Issues Printing Forms or Viewing Window Buttons

Open File Security Warning

Map the Network Drive

Map the drive as an Admin

1. Click the Microsoft Windows Start Menu.
2. Enter cmd in the start search box.
3. Right-click cmd.exe
4. Select Run as Administrator. This step is critical, even if you are already logged into the machine as Administrator.

   

5. You will see the Command Prompt box open with Administrator.

   

6. Enter the following commands where X: is the drive letter for your office & "servername" is your actual server's name.
7. Verify The command complted successfully.

net use x: \\servername\APPS

Map the drive as a User

1. Click the Microsoft Windows Start Menu.
2. Enter cmd in the start search box.
3. Left-click to open the command prompt.
4. Enter the following commands where X: is the drive letter for your office & "servername" is your actual server's name.

net use x: \\servername\APPS

Install the Pervasive Database Client

Open a new command prompt as Administrator.

x:
cd empire
PSQL11.3Client32.exe

1. Select Yes

   

2. Select Unzip

   

3. Select Ok

   

4. Select Install

   

5. Select Next

   

6. Select I accept...
7. Select Next

   

8. Select Run as a Service
9. Select Next

   

10. Select Complete
11. Select Next

    

12. Select Install

    

13. Select Finish
14. Select Exit

• Disregard and Close the internet window.

Configure Pervasive Settings

Open a new command prompt as Administrator.

PCC

1. Select Tools > ODBC Administrator or 32bit ODBC Administrator (Not 64bit).
2. Select the System DSN > Add (If Agyforms is not already configured).
3. Choose Pervasive ODBC Client Interface and select Finish.
4. Type AGYFORMS in the Data Source Name field.
5. Enter Your Server Name in the Server Name/IP field.
6. Select Get List.
7. Verify Agyforms is selected in the drop down box named Database Name.
8. Select Test and select OK once the Connection Successful box appears.
9. Select OK to create the Client DSN.
10. Exit the ODBC Administrator.

Create Agency Systems Icon and Install Crystal Reports

Open a new command prompt as Administrator.

x:
cd empire
Adduser.exe

1. If the workstation will have 64 bit Microsoft Office installed (Office, Not Windows), replace Adduser.exe with Adduser.exe /64.
2. Select Run.
3. Select Begin.
4. Select Finish.

Test Agency Systems

1. Double click the Agency Systems icon.
2. Agency: 95
3. Operator: DCS
4. Password: EMPYRE

Once the application opens, click on one of the tabs to make sure it loads data.

See the troubleshooting section above for any errors.