Display Issues Printing Forms or Viewing Window Buttons

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Scope of the Problem

When printing ACORD forms, the output is less than a full page. When printing reports, the text may display outside of the normal boundaries, overlay other text, or appear jumbled.

Error-display-formview.png

Text on menu buttons appears crowded and incomplete.

Error-display-schedulebuttons.png

Some fields, buttons, or menu choices are not available in some windows.

Error-display-mutli-gl-buttons.png

The display issues are due to the text size on the PC being set to greater than 100%.

Resolution

Set the text size back to the default size, 100%. If remoting in to another PC or using Remote Desktop, the display setting will need to be changed on the Local PC

Windows 11

  1. Right-Click on the desktop and select Display Settings.
  2. Navigate to the Scale and Layout Section
  3. Under Scale use the dropdown menu to change to 100%
  4. If using multiple monitors, select the second monitor and repeat
  5. The display setting is applied after you log out and back in to the PC

Windows 10

  1. Right-Click on the desktop and select Display Settings.
    Right-click-display.png
  2. Slide Change the size of text, apps, and other items: back to 100%.
  3. If using multiple monitors, select the next monitor and repeat.
    Display-fontsize-w10.png
  4. Close the Settings window.
  5. Select Start -> Your User Name -> Sign out.
    Start-signout-w10.png

To properly increase font sizes, see Make Text and Other Items Larger or Smaller. 


This change will take effect when you log out of your PC.

To properly increase font sizes, see Make Text and Other Items Larger or Smaller.

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