The Easy MAPI COM Server is needed to use MAPI in a "Cross-Bitness" environment
Scope Of The Problem
You receive the error message below opening the compose email window in Agency Systems, or attempting to attach an email using drag-and-drop.
The Easy MAPI COM Server is needed to use MAPI in a "Cross-Bitness" environment (=where the bitness of the MAPI dll is different than the bitness of the host application)! The library containing the COM Server is not registered and therefore cannot be found. Please contact your software vendor, which can copy the required 'RwEasyMAPI64.exe' and/or 'RwEasyMAPI32.exe' to this system and register it by executing it once using administrative rights and '/regserver' (without quotes) as parameter.
The message is due to the 64 bit version of Microsoft Office installed on the workstation. (This does not apply to the Windows Operating Systems, only Microsoft Office).
- Option 1 - Use 32 bit Microsoft Office
The 64 bit version of Microsoft Office can be removed and the 32 bit version of Microsoft Office can be installed. No further steps are required.
- Option 2 - Run Adduser for 64 bit Office
During the adduser.exe portion of the workstation installation, the 64 bit email component must be installed.
Open a command prompt as Administrator.
Enter the following commands, where "s" is network drive location of Agency Systems. Press <Enter> after each line. s: cd empire adduser.exe /64
Follow the prompts to finish the installation. For addition setup questions, see: Workstation Installation Instructions.