Difference between revisions of "Workstation Installation Instructions"

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[[Category:Installation]][[Category:Pervasive]]
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[[Category:Installation]][[Category:Pervasive]]  
 
<table class="infobox" cellspacing="5" style="background-color: #FFFFFF; width:27em; text-align:left; border-spacing: 2px; line-height:1.5em;">
 
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<tr style="background-color: #bdbdbd; text-align: center; font-weight:bold;">
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  <tr>
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    <td>[[File:Ic_description_black_24dp.png|link=Newton User Guide#Installation]] Newton User Guide: [[Newton User Guide#Installation|Installation]]</td>
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  </tr>
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  <tr style="background-color: #bdbdbd; text-align: center; font-weight:bold;">
 
     <td>Related Pages</td>
 
     <td>Related Pages</td>
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      <ul>
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<li>[[Ajasent Hosting]]</li>
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        <li>[[Backup Information]]</li>
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<li>[[Backup Information]]</li>
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        <li>[[Hardware Recommendations]]</li>
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<li>[[Hardware Recommendations]]</li>
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        <li>[[Installation Environment and Network Requirements]]</li>
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<li>[[Installation Environment and Network Requirements]]</li>
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        <li>[[Make Text and Other Items Larger or Smaller]]</li>
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<li>[[Make Text and Other Items Larger or Smaller]]</li>
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  <tr style="background-color: #d3d3d3; text-align: center; ">
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<tr style="background-color: #d3d3d3; text-align: center; ">
 
 
     <td>Related Categories</td>
 
     <td>Related Categories</td>
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  </tr>
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      <ul>
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<li>[[:Category:Installation|Installation]]</li>
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        <li>[[:Category:Installation|Installation]]</li>
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*Verify the workstation is running one of the following: Microsoft Windows 8 / Windows 7 / Windows Vista
 
  
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==Instructions==
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*Verify the workstation is running a current version of Microsoft Windows. As of 2025-10-14 Windows 10 reached end-of-life. See [https://support.microsoft.com/en-us/windows/windows-10-support-ends-on-october-14-2025-2ca8b313-1946-43d3-b55c-2b95b107f281 https://support.microsoft.com/en-us/windows/windows-10-support-ends-on-october-14-2025-2ca8b313-1946-43d3-b55c-2b95b107f281].
 
*Review the [[Installation Environment and Network Requirements]] and [[Hardware Recommendations]].
 
*Review the [[Installation Environment and Network Requirements]] and [[Hardware Recommendations]].
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===Map Drive As Admin and run Adduser===
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*You will need to be logged in as a local Administrative user.  
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#Login to Windows as the user.
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#Run CMD as administrator.
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#:[[File:wss.2.png]]
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#Map a network drive to the share on your file server where Newton is installed. Use the same drive letter on every machine e.g.:
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#:'''net use s: \\newton-server\asApps'''
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#Change directory to the empire\programs directory on the mapped drive e.g.:
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#:'''cd /d s:\empire\programs'''
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#Run '''adduser.exe''' and click Begin.
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#:[[File:wss.3.png]]
  
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== Troubleshoot Error Codes and Other Considerations ==
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===Map Drive as User===
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[[:Category:Error|Category: Error Codes]]
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#Open CMD.
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*[[Error: Crpe32.dll not found]]
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#:[[File:wss.0.png]]
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*[[Error: 501 Job Failed]]
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#Map the network drive e.g.:
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*[[The Easy MAPI COM Server is needed to use MAPI in a "Cross-Bitness" environment]]
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#:'''net use  s:   \\newton-server\asapps
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#:[[File:wss.1.png]]
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#Exit CMD.
  
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[[Display Issues Printing Forms or Viewing Window Buttons]]
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===Run Newton to Complete Setup===
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Double click the Agency Systems icon on the desktop to run Newton. You may get two User-Account-Control message boxes asking to run RWEasyMapi64.exe requiring admin elevation, and another to run mariadb-connector32-3-1-11.msi. Enter the local admin user and password to run them.
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#:[[File:wss.4.png]]
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===Login===
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Have the user login to test, or use
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*Agency: '''95'''
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*Operator: '''DCS'''
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*Password: '''EMPYRE'''
  
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[[Make Text and Other Items Larger or Smaller]]
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==LEGACY Pervasive Client Installation==
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[[Open File Security Warning]]
 
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== Map the Network Drive ==
 
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'''Map the drive as an Admin'''
 
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#Click the Microsoft Windows Start Menu.
 
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#Enter '''cmd''' in the start search box.
 
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#Right-click '''cmd.exe'''
 
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#Select '''Run as Administrator'''. This step is critical, even if you are already logged into the machine as Administrator.
 
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#:[[File:WorkstationInstall1.jpeg]]
 
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#You will see the Command Prompt box open with Administrator.
 
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#:[[File:WorkstationInstall2.jpeg]]
 
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#Enter the following commands where X: is the drive letter for your office & "servername" is your actual server's name.
 
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#Verify '''The command complted successfully.'''
 
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'''net use x: \\servername\APPS'''
 
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:[[File:WorkstationInstall3.jpeg]]
 
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'''Map the drive as a User'''
 
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#Click the Microsoft Windows Start Menu.
 
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#Enter '''cmd''' in the start search box.
 
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#Left-click to open the command prompt.
 
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#Enter the following commands where X: is the drive letter for your office & "servername" is your actual server's name.
 
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'''net use x: \\servername\APPS'''
 
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== Install the Pervasive Database Client ==
 
 
Open a '''new''' command prompt as Administrator.
 
Open a '''new''' command prompt as Administrator.
 
  '''x:'''
 
  '''x:'''
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=== Configure Pervasive Settings ===
 
=== Configure Pervasive Settings ===
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Open a '''new''' command prompt as Administrator.
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Close the old command prompt & Open a '''new''' command prompt as Administrator.
 
  '''PCC'''
 
  '''PCC'''
 
#Select '''Tools''' > '''ODBC Administrator or 32bit ODBC Administrator''' (Not 64bit).
 
#Select '''Tools''' > '''ODBC Administrator or 32bit ODBC Administrator''' (Not 64bit).
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#'''Exit''' the ODBC Administrator.
 
#'''Exit''' the ODBC Administrator.
  
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== Create Agency Systems Icon and Install Crystal Reports ==
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=== Create Agency Systems Icon and Install Crystal Reports ===
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Open a '''new''' command prompt as Administrator.
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Close the old command prompt & Open a '''new''' command prompt as Administrator.
 
  '''x:'''
 
  '''x:'''
 
  '''cd empire'''
 
  '''cd empire'''
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#Select '''Finish'''.
 
#Select '''Finish'''.
  
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== Test Agency Systems ==
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=== Test Agency Systems ===
 
#'''Double click''' the Agency Systems icon.
 
#'''Double click''' the Agency Systems icon.
 
#Agency: '''95'''
 
#Agency: '''95'''
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Once the application opens, click on one of the tabs to make sure it loads data.
 
Once the application opens, click on one of the tabs to make sure it loads data.
  
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See [[#Troubleshoot Error Codes and Other Considerations|the troubleshooting section above]] for any errors.
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[[File:Ic_info_black_24dp.png]] See [[#Troubleshoot Error Codes and Other Considerations|the troubleshooting section above]] for any errors.
 +
 
 +
== Troubleshoot Error Codes and Other Considerations ==
 +
[[:Category:Error|Category: Error Codes]]
 +
*[[Error: Crpe32.dll not found]]
 +
*[[Error: 501 Job Failed]]
 +
*[[The Easy MAPI COM Server is needed to use MAPI in a "Cross-Bitness" environment]]
 +
 
 +
Display Issues
 +
*[[Display Issues Printing Forms or Viewing Window Buttons]]
 +
*[[Make Text and Other Items Larger or Smaller]]
 +
*[[Transaction Number Or Code Default Text Blank]]
 +
 
 +
Other
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*[[Open File Security Warning]]

Latest revision as of 14:22, 30 October 2025

Ic description black 24dp.png Newton User Guide: Installation
Related Pages
Related Categories

Instructions

Map Drive As Admin and run Adduser

  1. Login to Windows as the user.
  2. Run CMD as administrator.
    Wss.2.png
  3. Map a network drive to the share on your file server where Newton is installed. Use the same drive letter on every machine e.g.:
    net use s: \\newton-server\asApps
  4. Change directory to the empire\programs directory on the mapped drive e.g.:
    cd /d s:\empire\programs
  5. Run adduser.exe and click Begin.
    Wss.3.png

Map Drive as User

  1. Open CMD.
    Wss.0.png
  2. Map the network drive e.g.:
    net use s: \\newton-server\asapps
    Wss.1.png
  3. Exit CMD.

Run Newton to Complete Setup

Double click the Agency Systems icon on the desktop to run Newton. You may get two User-Account-Control message boxes asking to run RWEasyMapi64.exe requiring admin elevation, and another to run mariadb-connector32-3-1-11.msi. Enter the local admin user and password to run them.

  1. Wss.4.png

Login

Have the user login to test, or use

  • Agency: 95
  • Operator: DCS
  • Password: EMPYRE

LEGACY Pervasive Client Installation

Open a new command prompt as Administrator. 

x:
cd empire
PSQL11.3Client32.exe
  1. Select Yes
    WorkstationInstall4.jpeg
  2. Select Unzip
    WorkstationInstall5.jpeg
  3. Select Ok
    WorkstationInstall6.jpeg
  4. Select Install
    WorkstationInstall7.jpeg
  5. Select Next
    WorkstationInstall8.jpeg
  6. Select I accept...
  7. Select Next
    WorkstationInstall9.jpeg
  8. Select Run as a Service
  9. Select Next
    WorkstationInstall10.jpeg
  10. Select Complete
  11. Select Next
    WorkstationInstall11.jpeg
  12. Select Install
    WorkstationInstall12.jpeg
  13. Select Finish
  14. Select Exit
  • Disregard and Close the internet window.
WorkstationInstall13.jpeg

Configure Pervasive Settings

Close the old command prompt & Open a new command prompt as Administrator. 

PCC
  1. Select Tools > ODBC Administrator or 32bit ODBC Administrator (Not 64bit).
  2. Select the System DSN > Add (If Agyforms is not already configured).
  3. Choose Pervasive ODBC Client Interface and select Finish.
  4. Type AGYFORMS in the Data Source Name field.
  5. Enter Your Server Name in the Server Name/IP field.
  6. Select Get List.
  7. Verify Agyforms is selected in the drop down box named Database Name.
  8. Select Test and select OK once the Connection Successful box appears.
  9. Select OK to create the Client DSN.
  10. Exit the ODBC Administrator.

Create Agency Systems Icon and Install Crystal Reports

Close the old command prompt & Open a new command prompt as Administrator. 

x:
cd empire
Adduser.exe
  1. If the workstation will have 64 bit Microsoft Office installed (Office, Not Windows), replace Adduser.exe with Adduser.exe /64.
  2. Select Run.
  3. Select Begin.
  4. Select Finish.

Test Agency Systems

  1. Double click the Agency Systems icon.
  2. Agency: 95
  3. Operator: DCS
  4. Password: EMPYRE

Once the application opens, click on one of the tabs to make sure it loads data.

Ic info black 24dp.png See the troubleshooting section above for any errors.

Troubleshoot Error Codes and Other Considerations

Category: Error Codes

Display Issues

Other

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