Client Refund on Overpayment or Credit Balance

Related Pages

Client Payment: Agency Bill Cash Create and Process Return Premium Invoice Due to Cancellation or Endorsement Reconcile Client Receivables Training 6: Accounting

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Cash Checks Agency Bill Receivables

Use the procedure below when you have received a cash payment over the amount of the invoiced items, and you wish to create a check for the overpaid amount. The process will apply the extra cash to the invoice, and create a refund check to the client/agent.

If the refund check is due to a cancellation or credit endorsement, see: Create and Process Return Premium Invoice Due to Cancellation or Endorsement.

Overapply On-Account Cash to an Invoice

1. Load the client on one of the four client tabs.
2. Select the Account tab at the bottom of the basic tab

   

3. Double-Click to view the Cash Receipt. (If the invoice viewed from the client's account tab already shows the credit balance, skip to creating the client refund check.)

   

4. Note the total Unapplied Amount of the Cash Receipt.

   

5. Select View and select any one of the invoices listed that the cash item is already paying.

   

6. When the Choose Action box appears select Edit.

   

7. <TAB> to the Amount Applied field and enter the new Combined Amount.

   Combined Amount = Current Amount Applied + Unapplied Amount of cash receipt. (From Example: 700.00 + 300.00 = 1000.00)

   

8. Select Accept. Answer Yes to Re-apply Cash to invoice.

   

9. Select Exit then Close.
10. The unapplied amount for the cash transaction should now be zero.

    

11. Exit the cash transaction screen and refresh the account tab. The credit will now be applied to the invoice.

Create Client Refund Check

A client refund check to GL-1120 will be created through Reconcile Client Receivables.

1. Load the client on one of the four client tabs.
2. Select the Account tab at the bottom of the basic tab. The return premium invoice will be listed with a credit balance.
3. Select Reconcile on the top toolbar.
4. Verify the date range includes the overapplied premium invoice.
5. Deselect Create or use existing cash transaction since we will be creating a check transaction.
6. Select Ok.
7. Right-Click on the invoice, and select Pay This Invoice In Full.
8. Select Payment Details at the bottom of the reconcile window.
9. Change the action to Create A New Check Transaction To Pay.
10. Enter the details for the check transaction, and select Ok.
11. When finished select Perform Reconciliation to create the check and pay the client balance.