Error: Policy Already Exists

Related Pages

Policy: Change A Policy Number

Related Categories

Error

A policy number in Newton can represent a policy, quote or binder, and must be unique.

During the change policy number process, if the New Policy number matches an existing policy, the message "Error: Policy %PolicyNumber% already exists" will display.

Scope Of The Problem

This message can occur if the policy is already in the system under a different client, or the same client. First use the Policy Keyword Search to attempt to locate the policy, and determine the entry error.

If the change policy number process was interrupted and the message "Error: Policy %PolicyNumber% already exists" displays when the change process is attempted a second time, use the steps below.

Resolution

Only use the steps below if the change policy number process was interrupted and the original policy still listed on the client.

1. Select AR -> Policy and Billing to open Express Billing.
2. Select Search.
3. Enter the Policy Number. Policy numbers are case-sensitive and typically use capital letters.
4. Select OK. The policy details will load.
5. Verify the policy sequence number above the Transaction code and to the right of the policy number lists 99. (If not, contact Agency Systems support.)
6. Select Delete.

   If prompted to "Delete this invoice?", select No and contact Agency Systems support.

   If prompted to "Delete this policy?", select Yes.

7. Close Express Billing.
8. Repeat the change policy number process.