View source for Error initializing mapi: Component M Caused: A (TSession.OpenAddressBook)

[[Category:Error]][[Category:Email]]
==== Scope Of The Problem ====
You receive one of the two error messages below opening the compose email window in Agency Systems.
 Error initializing mapi: Component M Caused: A (TSession.OpenAddressBook) Default Profile=
 Error initializing mapi: Component MAPI 1.0 caused: An unexpected error has occurred. (TSession.OpenAddressBook) Default Profile=

Release Build 6286 and prior:
:[[File:Error-tsession-openaddress-6286prior.png]]

Release Build 6560 and future:
:[[File:error-tsession-openaddress-6560.png]]

==== Resolution ====
There is a problem with the MAPI component within Microsoft Outlook.  The problem can be repaired using the built-in Office repair function.
#Exit '''Microsoft Outlook''' and '''Agency Systems'''.
#Select the Start Menu, type '''"Programs and Features"''' in the start search field and select the result. (''For Microsoft Windows 8, type the text on the start screen/tiled interface''.)
#Left-Click to select '''Microsoft Office''' in the list.  
#Select '''Change''' in the top toolbar.
#:[[File:error-tsession-openaddress-officechange.png]]
#Select '''Quick Repair''' then select the '''Repair''' button.
#:[[File:error-tsession-openaddress-officerepair.png]]
#After the process completes, the error message should no longer occur within the compose email window.