Unapply Client Cash Payment From An Invoice
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 Required Software Version: September 2015 |
 Legacy Instructions Available: Click Here |
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The process below is used when an existing client payment is applied in full or in part to an invoice, or a series of invoices. The payment needs to be unapplied, and placed on account.
- To apply an existing cash balance to an invoice see: Apply Client Cash Balance to an Invoice.
- To create a new cash receipt for a client payment see: Client Payment: Agency Bill Cash.
- To overapply a cash receipt due to overpayment, see: Client Refund on Overpayment or Credit Balance.
Unapply Client Cash Payment From An Invoice
- Load a client on one of the client tabs.
- Select the Invoices tab at the top.
- Double-Click to open the desired invoice in Policy & Billing. (Alternatively, use the Client's Accounting tab or the Policy Dashboard.)
- Select Invoice -> View Balance -> Client. (Alternatively, select the View Balance -> Client button on the main Policy & Billing window.)
- Left-click the Cash (CSH) Number.
- Select View. This will display all invoices paid with the cash receipt.
- To clear all distributions for all listed invoices, select Clear. (Multi-line invoices will be listed once for each invoice line)
- (To clear a specific invoice payment, left-click each invoice line number, and select Delete.)
- Select Yes to confirm.
- Select Close, then Exit then Close to return to Policy & Billing.
