Unapply Client Cash Payment From An Invoice

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The process below is used when an existing client payment is applied in full or in part to an invoice, or a series of invoices. The payment needs to be unapplied, and placed on account.

Unapply Client Cash Payment From An Invoice

  1. Load a client on one of the client tabs.
  2. Select the Invoices tab at the top.
    Clienttab-invoice.png
  3. Double-Click to open the desired invoice in Policy & Billing. (Alternatively, use the Client's Accounting tab or Policy Express.)
    Clienttab-invoice-selectinvoice.png
  4. Select Invoice -> View Balance -> Client. (Alternatively, select the View Balance -> Client button on the main Policy & Billing window.)
  5. Left-click the Cash (CSH) Number.
    Expressbill-payments-client-cash.png
  6. Select View. This will display all invoices paid with the cash receipt.
    Expressbill-payments-client-cash-view.png
  7. To clear all distributions for all listed invoices, select Clear. (Multi-line invoices will be listed once for each invoice line)
    (To clear a specific invoice payment, left-click each invoice line number, and select Delete.)
    Expressbill-payments-client-cash-view-clear.png
  8. Select Yes to confirm.
    Expressbill-payments-client-cash-view-clear-confirm.png
  9. Select Close, then Exit then Close to return to Policy & Billing.