Difference between revisions of "Policy: Cancel A Policy"

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(updated for 2017)
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     <td>[[File:Ic_info_black_24dp.png]] Required Software Version: [[:Category:Release Notes|September 2015]]</td>
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     <td>[[File:Ic_info_black_24dp.png]] Required Software Version: [[:Category:Release Notes|Spring 2017]]</td>
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    <td>[[File: Ic_settings_backup_restore_black_24dp.png]]  Legacy Instructions Available: [http://wiki.agencysystems.com/mediawiki/index.php?title=Policy:_Cancel_A_Policy&oldid=3958 Click Here]</td>
 
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<ul>
 
<ul>
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<li>[[Policy Express]]</li>
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<li>[[Policy Dashboard]]</li>
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<li>[[Policy Keyword Search]]</li>
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<li>[[Policy & Billing]]</li>
 
<li>[[Policy: Create A Policy]]</li>
 
<li>[[Policy: Create A Policy]]</li>
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<li>[[Training 3: Entering Policy Information]]</li>
 
 
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A policy number in Newton can represent a [[Policy: Create A Policy|policy, quote or binder]], and must be unique.
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The steps below outline the process of cancelling a policy and optionally creating the [[Training 4: ACORD Forms|ACORD 35 - Cancellation Request/Policy Release]].  
  
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Many items in Newton are attached to a policy number including:
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=== Before You Begin ===
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*[[Invoice: Create An Invoice|Invoices]]
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Access to edit Policies or Binders requires the current operator to have [[Security System|Security System: AR -> Policy Transaction -> Edit]] access.  
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*[[Training 4: ACORD Forms|ACORD Forms]]
 
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*[[Attachment Integration|Attachments]]
 
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*[[Email Integration|Emails]]
 
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*[[Diary|Diary Items (Suspense)]]
 
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*[[:Category:Memo Writer|Memos]]
 
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*Activities, [[Claims]] and other items.  
 
  
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The steps below outline the process of cancelling a policy and optionally creating the [[Training 4: ACORD Forms|ACORD 35 - Cancellation Request/Policy Release]].  
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Access to edit Quotes requires the current operator to have [[Security System|Security System: AR -> Quoted Transaction -> Edit]] access.
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[[File:Ic_info_black_24dp.png]]  See: [[Security System]] for more information.
  
 
=== Cancel A Policy ===
 
=== Cancel A Policy ===
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#[[Client Tab#Find a Client|Load a client]] on one of the [[Client Tab|client tabs]].
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Cancelled policies are displayed in red and move to the expired policies section the day after the cancellation date.
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#Select the (+) next to '''Policies'''. ''(To expand the band by default, see: [[Preferences]])''  
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#'''Left-Click''' the desired policy number to open '''[[Policy Express]]'''.  
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The '''Policy Dashboard''' is typically opened from the [[Client Tab: Client Dashboard|Client Dashboard]], however it can also be opened directly from the [[#Policy Keyword Search|Policy Keyword Search]], the [[User Dashboard Tab]], the [[Company Tab]], the [[Management Tab]], or from [[Policy & Billing]].
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#Select '''Policy Tasks -> Cancel Policy '''.
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#[[Client_Tab#Find_a_Client|Search for and load the client or prospect]].  
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#On the [[Client Tab: Client Dashboard|'''Client Dashboard''' tab]] select the (+) next to '''Policies'''. ''(To expand the band by default, see: [[Preferences]])''  
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#'''Left-Click''' the desired policy number to open the [[Policy Dashboard]].
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#Select '''Policy Tasks''' -> '''Cancel Policy'''.
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#:[[File:Poldash-dashboard-toolbar-policytask.png]]
 
#Select [[Transaction Profile|'''Transaction''' -> '''Cancellation''']].  
 
#Select [[Transaction Profile|'''Transaction''' -> '''Cancellation''']].  
 
#Select the '''Cancel Date'''.  
 
#Select the '''Cancel Date'''.  
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#Optionally select '''Create Acord 35'''.  
 
#Optionally select '''Create Acord 35'''.  
 
#Optionally enter a short description in the '''Transaction Details''' field.  
 
#Optionally enter a short description in the '''Transaction Details''' field.  
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#Enter any activity details in the '''Policy Log''' field.  
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#To optionally create a follow up [[Diary]] item, select the '''Create Diary''' option.  
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#Optionally select '''Create Diary''' and enter a '''Diary Description''' to create a suspense item on your [[Dashboard Tab (User)|Dashboard Tab]].
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#Enter any additional activity details in the '''Policy Log''' field and select '''OK'''.
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#Select '''OK'''. 
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#:[[File:Poldash-cancel.png]]
 
#If the ACORD 35 form was created, it will automatically open and allow for changes. After the changes are complete select '''Save''' and close the form.
 
#If the ACORD 35 form was created, it will automatically open and allow for changes. After the changes are complete select '''Save''' and close the form.
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#[[Create and Process Return Premium Invoice Due to Cancellation or Endorsement]].
 
  
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The updated policy will be visible within the '''Policies''' band on the [[Client Tab]].  Cancelled policies are displayed in red and move to the expired policies section the day after the cancellation date.
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=== Invoice Processing ===
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[[File:Ic_info_black_24dp.png]] See: [[Create and Process Return Premium Invoice Due to Cancellation or Endorsement]] for more information.

Revision as of 17:32, 6 September 2017

Ic info black 24dp.png Required Software Version: Spring 2017
Ic settings backup restore black 24dp.png Legacy Instructions Available: Click Here
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The steps below outline the process of cancelling a policy and optionally creating the ACORD 35 - Cancellation Request/Policy Release.

Before You Begin

Access to edit Policies or Binders requires the current operator to have Security System: AR -> Policy Transaction -> Edit access.

Access to edit Quotes requires the current operator to have Security System: AR -> Quoted Transaction -> Edit access.

Ic info black 24dp.png See: Security System for more information.

Cancel A Policy

Cancelled policies are displayed in red and move to the expired policies section the day after the cancellation date.

The Policy Dashboard is typically opened from the Client Dashboard, however it can also be opened directly from the Policy Keyword Search, the User Dashboard Tab, the Company Tab, the Management Tab, or from Policy & Billing.

  1. Search for and load the client or prospect.
  2. On the Client Dashboard tab select the (+) next to Policies. (To expand the band by default, see: Preferences)
  3. Left-Click the desired policy number to open the Policy Dashboard.
  4. Select Policy Tasks -> Cancel Policy.
    Poldash-dashboard-toolbar-policytask.png
  5. Select Transaction -> Cancellation.
  6. Select the Cancel Date.
    • This will create a policy sequence effective and expiration date of the cancellation.
    • It will also change the policy term expiration date to the date of the cancellation.
  7. Optionally select Create Acord 35.
  8. Optionally enter a short description in the Transaction Details field.
  9. To optionally create a follow up Diary item, select the Create Diary option.
  10. Enter any additional activity details in the Policy Log field and select OK.
    Poldash-cancel.png
  11. If the ACORD 35 form was created, it will automatically open and allow for changes. After the changes are complete select Save and close the form.

Invoice Processing

Ic info black 24dp.png See: Create and Process Return Premium Invoice Due to Cancellation or Endorsement for more information.

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