Difference between revisions of "Unapply Client Cash Payment From An Invoice"
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#Select the '''Invoices''' tab at the top. | #Select the '''Invoices''' tab at the top. | ||
#:[[File:Clienttab-invoice.png]] | #:[[File:Clienttab-invoice.png]] | ||
| − | #'''Double-Click''' to open the desired invoice in [[ | + | #'''Double-Click''' to open the desired invoice in [[Policy & Billing]]. ''(Alternatively, use the '''Client's Accounting tab''' or [[Policy Express]].)'' |
#:[[File:Clienttab-invoice-selectinvoice.png]] | #:[[File:Clienttab-invoice-selectinvoice.png]] | ||
| − | #Select '''Invoice -> View Balance -> Client'''. ''(Alternatively, select the '''View Payments -> Client''' button on the main | + | #Select '''Invoice -> View Balance -> Client'''. ''(Alternatively, select the '''View Payments -> Client''' button on the main Policy & Billing window.)'' |
#'''Left-click''' the '''Cash (CSH)''' Number. | #'''Left-click''' the '''Cash (CSH)''' Number. | ||
#:[[File:Expressbill-payments-client-cash.png]] | #:[[File:Expressbill-payments-client-cash.png]] | ||
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#Select '''Yes''' to confirm. | #Select '''Yes''' to confirm. | ||
#:[[File:Expressbill-payments-client-cash-view-clear-confirm.png]] | #:[[File:Expressbill-payments-client-cash-view-clear-confirm.png]] | ||
| − | #Select '''Close''', then '''Exit''' then '''Close''' to return to [[ | + | #Select '''Close''', then '''Exit''' then '''Close''' to return to [[Policy & Billing]]. |
Revision as of 20:15, 11 March 2019
 Required Software Version: September 2015 |
 Legacy Instructions Available: Click Here |
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The process below is used when an existing client payment is applied in full or in part to an invoice, or a series of invoices. The payment needs to be unapplied, and placed on account.
- To apply an existing cash balance to an invoice see: Apply Client Cash Balance to an Invoice.
- To create a new cash receipt for a client payment see: Client Payment: Agency Bill Cash.
- To overapply a cash receipt due to overpayment, see: Client Refund on Overpayment or Credit Balance.
Unapply Client Cash Payment From An Invoice
- Load a client on one of the client tabs.
- Select the Invoices tab at the top.
- Double-Click to open the desired invoice in Policy & Billing. (Alternatively, use the Client's Accounting tab or Policy Express.)
- Select Invoice -> View Balance -> Client. (Alternatively, select the View Payments -> Client button on the main Policy & Billing window.)
- Left-click the Cash (CSH) Number.
- Select View. This will display all invoices paid with the cash receipt.
- To clear all distributions for all listed invoices, select Clear. (Multi-line invoices will be listed once for each invoice line)
- (To clear a specific invoice payment, left-click each invoice line number, and select Delete.)
- Select Yes to confirm.
- Select Close, then Exit then Close to return to Policy & Billing.
