Difference between revisions of "Server Update Instructions"

From Agency Systems Wiki
Jump to navigation Jump to search
m
 
(5 intermediate revisions by one other user not shown)
Line 11: Line 11:
 
*The update process will take approximately one hour to complete.  
 
*The update process will take approximately one hour to complete.  
 
*An agency staff member will need to be available to connect the server to the [https://agencysystems.com/support/ simpehelp support queue].  
 
*An agency staff member will need to be available to connect the server to the [https://agencysystems.com/support/ simpehelp support queue].  
*The user account used to connect the server to simplehelp must be an administrative account.
+
*The user account used to connect the server to splashtop must be an administrative account.
 
*After the update process begins, agency staff are not required to stay for the duration of the update.  
 
*After the update process begins, agency staff are not required to stay for the duration of the update.  
 
*During the update process, '''all users must be out of Newton'''.  
 
*During the update process, '''all users must be out of Newton'''.  
 
*During the update process, you can use any other programs on your local desktop or remote desktop. (Outlook, web browser, etc.)
 
*During the update process, you can use any other programs on your local desktop or remote desktop. (Outlook, web browser, etc.)
*Updates are '''scheduled to begin''' as early as '''8:00 central time''', and as late as '''4:00 central time''', '''Monday through Friday'''.
+
*Updates are '''scheduled to begin''' as early as '''8:00 central or eastern time''', and as late as '''4:00 central or eastern time''', '''Monday through Friday'''.
  
 
== Step 3: Contact Agency Systems Technical Support To Schedule the Installation ==
 
== Step 3: Contact Agency Systems Technical Support To Schedule the Installation ==
Contact Agency Systems support to schedule the installation. If you are hosted with '''[[Ajasent Hosting|Ajasent]]''', updates are performed by the Agency Systems support staff.  Update requests are not required or processed individually unless a dedicated Ajasent server is used by your agency.
+
Contact Agency Systems support to schedule the installation.
  
[mailto:update@agencysystems.com?Subject=Agency%20Systems%20Wiki%20Update%20Request&body=Please%20contact%20me%20to%20schedule%20the%20update%20to%20Agency%20Systems. Click Here To Send An Email Request]
+
[[File:Ic_info_black_24dp.png|link=mailto:update@agencysystems.com?Subject=Agency%20Systems%20Wiki%20Update%20Request&body=Please%20contact%20me%20to%20schedule%20the%20update%20to%20Agency%20Systems.]] [mailto:update@agencysystems.com?Subject=Agency%20Systems%20Wiki%20Update%20Request&body=Please%20contact%20me%20to%20schedule%20the%20update%20to%20Agency%20Systems. Click Here To Send An Email Request] or contact [[Help:Contents|Agency Systems support]].

Latest revision as of 21:22, 10 November 2020

Updates to the Agency Systems Software are performed directly on the server/host machine by Agency Systems technicians. During the update process, all users must be out of Agency Systems.

Step 1: Review the Release Notes

Review the release notes prior to requesting an update.

Ic info black 24dp.png See: Release Notes

Step 2: Review the Update Guidelines

  • The update process is performed by Agency Systems support.
  • The update process will take approximately one hour to complete.
  • An agency staff member will need to be available to connect the server to the simpehelp support queue.
  • The user account used to connect the server to splashtop must be an administrative account.
  • After the update process begins, agency staff are not required to stay for the duration of the update.
  • During the update process, all users must be out of Newton.
  • During the update process, you can use any other programs on your local desktop or remote desktop. (Outlook, web browser, etc.)
  • Updates are scheduled to begin as early as 8:00 central or eastern time, and as late as 4:00 central or eastern time, Monday through Friday.

Step 3: Contact Agency Systems Technical Support To Schedule the Installation

Contact Agency Systems support to schedule the installation.

Ic info black 24dp.png Click Here To Send An Email Request or contact Agency Systems support.