Difference between revisions of "Server Update Instructions"

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[[Category:Installation]]
 
[[Category:Installation]]
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Updates to the Agency Systems Software are performed directly on the server/host machine.  During the update process, all users must be out of Agency Systems.
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Updates to the Agency Systems Software are performed directly on the server/host machine by Agency Systems technicians.  During the update process, all users must be out of Agency Systems.
  
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If you are hosted with '''[[Ajasent Hosting|Ajasent]]''', updates are performed by the Agency Systems support staff.  Update requests are not required or processed individually.
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== Step 1: Review the Release Notes==
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Review the release notes prior to requesting an update.  
  
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== Step 1: Save the Setup File to the Empire Folder ==
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[[File:Ic_info_black_24dp.png|link=:Category:Release Notes]] See: [[:Category:Release Notes|Release Notes]]
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Save the setup file, "Newton Server Update XXXX.exe" to the Agency Systems Empire folder on the server.
 
  
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{| class="wikitable"
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== Step 2: Review the Update Guidelines ==
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!Release Build
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*The update process is performed by Agency Systems support.
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!Release Date
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*The update process will take approximately one hour to complete.
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!Setup File
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*An agency staff member will need to be available to connect the server to the [https://agencysystems.com/support/ simpehelp support queue].
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![[:Category: Release Notes|Release Notes]]
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*The user account used to connect the server to splashtop must be an administrative account.
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|-
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*After the update process begins, agency staff are not required to stay for the duration of the update.  
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|7070
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*During the update process, '''all users must be out of Newton'''.
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|September 2015
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*During the update process, you can use any other programs on your local desktop or remote desktop. (Outlook, web browser, etc.)
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|[https://agencysystems-my.sharepoint.com/personal/mlively_agencysystems_com/_layouts/15/guestaccess.aspx?guestaccesstoken=q21PzI5aQQTAkeG8IaPNtl4oj01lIA7lMhP%2bQU%2b4NIU%3d&docid=055c5d49e3f2b47e78ffa6e02a8efeef8 Newton Server Update 7070.exe]
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*Updates are '''scheduled to begin''' as early as '''8:00 central or eastern time''', and as late as '''4:00 central or eastern time''', '''Monday through Friday'''.
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|[[Newton Release Notes: September 2015]]
 
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|-
 
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|}
 
  
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To view prior Newton releases, see [[:Category:Release Notes|the Release Notes Archive]]
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== Step 3: Contact Agency Systems Technical Support To Schedule the Installation ==
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==== Locating the Empire Folder ====
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Contact Agency Systems support to schedule the installation.
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If you do not know the location of the Agency Systems Empire folder, '''Right Click''' on the shortcut to Agency Systems and select '''Properties'''.
 
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:Example Below: '''C:\Empire\'''  - File should be saved as '''C:\Empire\Newton Server Update 7070.exe'''
 
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:[[File:shortcutproperties-cempire.png]]
 
  
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== Step 2: Contact Agency Systems Technical Support To Schedule the Installation ==
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[[File:Ic_info_black_24dp.png|link=mailto:update@agencysystems.com?Subject=Agency%20Systems%20Wiki%20Update%20Request&body=Please%20contact%20me%20to%20schedule%20the%20update%20to%20Agency%20Systems.]] [mailto:update@agencysystems.com?Subject=Agency%20Systems%20Wiki%20Update%20Request&body=Please%20contact%20me%20to%20schedule%20the%20update%20to%20Agency%20Systems. Click Here To Send An Email Request] or contact [[Help:Contents|Agency Systems support]].
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If you are hosted with '''Ajasent''', updates are performed by the Agency Systems support staff. Update requests are not required or processed individually.
 
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[[#Step 1: Save the Setup File to the Empire Folder |After the download file has been saved]], contact Agency Systems support to schedule the installation.  The installation will take approximately 30-60 minutes.  During the installation, all users must be out of the system.
 
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[mailto:update@agencysystems.com?Subject=Agency%20Systems%20Wiki%20Update%20Request&body=Please%20contact%20me%20to%20schedule%20the%20update%20to%20Agency%20Systems. Click Here To Send An Email Request]
 

Latest revision as of 21:22, 10 November 2020

Updates to the Agency Systems Software are performed directly on the server/host machine by Agency Systems technicians. During the update process, all users must be out of Agency Systems.

Step 1: Review the Release Notes

Review the release notes prior to requesting an update.

Ic info black 24dp.png See: Release Notes

Step 2: Review the Update Guidelines

  • The update process is performed by Agency Systems support.
  • The update process will take approximately one hour to complete.
  • An agency staff member will need to be available to connect the server to the simpehelp support queue.
  • The user account used to connect the server to splashtop must be an administrative account.
  • After the update process begins, agency staff are not required to stay for the duration of the update.
  • During the update process, all users must be out of Newton.
  • During the update process, you can use any other programs on your local desktop or remote desktop. (Outlook, web browser, etc.)
  • Updates are scheduled to begin as early as 8:00 central or eastern time, and as late as 4:00 central or eastern time, Monday through Friday.

Step 3: Contact Agency Systems Technical Support To Schedule the Installation

Contact Agency Systems support to schedule the installation.

Ic info black 24dp.png Click Here To Send An Email Request or contact Agency Systems support.

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