Difference between revisions of "Server Update Instructions"

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== Step 3: Contact Agency Systems Technical Support To Schedule the Installation ==
 
== Step 3: Contact Agency Systems Technical Support To Schedule the Installation ==
Contact Agency Systems support to schedule the installation. If you are hosted with '''[[Ajasent Hosting|Ajasent]]''', updates are performed by the Agency Systems support staff.  Update requests are not required or processed individually unless a dedicated Ajasent server is used by your agency.
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Contact Agency Systems support to schedule the installation, including customers hosted with [[Ajasent Hosting|Ajasent]].
  
[mailto:update@agencysystems.com?Subject=Agency%20Systems%20Wiki%20Update%20Request&body=Please%20contact%20me%20to%20schedule%20the%20update%20to%20Agency%20Systems. Click Here To Send An Email Request]
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[[File:Ic_info_black_24dp.png|link=mailto:update@agencysystems.com?Subject=Agency%20Systems%20Wiki%20Update%20Request&body=Please%20contact%20me%20to%20schedule%20the%20update%20to%20Agency%20Systems.]] [mailto:update@agencysystems.com?Subject=Agency%20Systems%20Wiki%20Update%20Request&body=Please%20contact%20me%20to%20schedule%20the%20update%20to%20Agency%20Systems. Click Here To Send An Email Request] or contact [[Help:Contents|Agency Systems support]].
 
 
If the link above does not work email the following:
 
 
To: update@agencysystems.com
 
Subject: Agency Systems Wiki Update Request
 
Body: Please contact me to schedule the update to Agency Systems.
 

Revision as of 14:38, 19 January 2018

Updates to the Agency Systems Software are performed directly on the server/host machine by Agency Systems technicians. During the update process, all users must be out of Agency Systems.

Step 1: Review the Release Notes

Review the release notes prior to requesting an update.

Ic info black 24dp.png See: Release Notes

Step 2: Review the Update Guidelines

  • The update process is performed by Agency Systems support.
  • The update process will take approximately one hour to complete.
  • An agency staff member will need to be available to connect the server to the simpehelp support queue.
  • The user account used to connect the server to simplehelp must be an administrative account.
  • After the update process begins, agency staff are not required to stay for the duration of the update.
  • During the update process, all users must be out of Newton.
  • During the update process, you can use any other programs on your local desktop or remote desktop. (Outlook, web browser, etc.)
  • Updates are scheduled to begin as early as 8:00 central time, and as late as 4:00 central time, Monday through Friday.

Step 3: Contact Agency Systems Technical Support To Schedule the Installation

Contact Agency Systems support to schedule the installation, including customers hosted with Ajasent.

Ic info black 24dp.png Click Here To Send An Email Request or contact Agency Systems support.