http://wiki.agencysystems.com/index.php?title=Error:_3012_(Local_engine_is_not_accessible_to_the_MicroKernel_router)&feed=atom&action=historyError: 3012 (Local engine is not accessible to the MicroKernel router) - Revision history2024-03-29T07:50:03ZRevision history for this page on the wikiMediaWiki 1.33.1http://wiki.agencysystems.com/index.php?title=Error:_3012_(Local_engine_is_not_accessible_to_the_MicroKernel_router)&diff=3936&oldid=prevMlively: /* Resolution */2016-09-16T14:53:29Z<p><span dir="auto"><span class="autocomment">Resolution</span></span></p>
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<td colspan="2" style="background-color: #fff; color: #222; text-align: center;">Revision as of 14:53, 16 September 2016</td>
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<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>== Resolution ==</div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>== Resolution ==</div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">=== Before You Begin ===</ins></div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>If the error only occurs on a single workstation which is not the server, [[Unable to Open File @:\EMPIRE\STATIC\LOOKTAB#Resolution|verify the shortcut and network connection are working]].</div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>If the error only occurs on a single workstation which is not the server, [[Unable to Open File @:\EMPIRE\STATIC\LOOKTAB#Resolution|verify the shortcut and network connection are working]].</div></td></tr>
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</table>Mlivelyhttp://wiki.agencysystems.com/index.php?title=Error:_3012_(Local_engine_is_not_accessible_to_the_MicroKernel_router)&diff=3783&oldid=prevMlively: /* Resolution */2016-04-20T14:31:06Z<p><span dir="auto"><span class="autocomment">Resolution</span></span></p>
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<td colspan="2" style="background-color: #fff; color: #222; text-align: center;">Revision as of 14:31, 20 April 2016</td>
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<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>== Resolution ==</div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>== Resolution ==</div></td></tr>
<tr><td class='diff-marker'>−</td><td style="color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>If the error only occurs on a single workstation which is not the server, [[Unable to Open File @:\EMPIRE\STATIC\LOOKTAB|verify the shortcut and network connection are working]].</div></td><td class='diff-marker'>+</td><td style="color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>If the error only occurs on a single workstation which is not the server, [[Unable to Open File @:\EMPIRE\STATIC\LOOKTAB<ins class="diffchange diffchange-inline">#Resolution</ins>|verify the shortcut and network connection are working]].</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>=== Step 1: Verify the Pervasive Database Service is Running ===</div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>=== Step 1: Verify the Pervasive Database Service is Running ===</div></td></tr>
</table>Mlivelyhttp://wiki.agencysystems.com/index.php?title=Error:_3012_(Local_engine_is_not_accessible_to_the_MicroKernel_router)&diff=3780&oldid=prevMlively: Initial save.2016-04-15T19:35:56Z<p>Initial save.</p>
<p><b>New page</b></p><div>[[Category:Error]]<br />
<table class="infobox" cellspacing="5" style="background-color: #FFFFFF; width:27em; text-align:left; border-spacing: 2px; line-height:1.5em;"><br />
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<td>Related Pages</td><br />
</tr><br />
<tr> <br />
<td><br />
<ul><br />
<li>[[Installation Environment and Network Requirements]]</li><br />
<li>[[Unable to Open File @:\EMPIRE\STATIC\LOOKTAB]]</li><br />
<li>[[Workstation Installation Instructions]]</li><br />
</ul><br />
</td><br />
</tr><br />
<tr style="background-color: #d3d3d3; text-align: center; "><br />
<td>Related Categories</td><br />
</tr><br />
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<td><br />
<ul><br />
<li>[[:Category:Error|Error]]</li><br />
</ul><br />
</td><br />
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For each of the steps below, the machine which hosts the Newton database will be referred to as a '''server''', even if the office only uses a workgroup engine with 5 or less users. <br />
<br />
== Scope of the Problem ==<br />
You receive the error message '''Error 3012 (Local engine is not accessible to the MicroKernel router) opening [S:\Empire\programs\EMPFILES.NDX]''' opening Newton by Agency Systems.<br />
<br />
[[File:Fatal-error-3012.png]]<br />
<br />
The server may have been recently restarted due to Microsoft Windows updates, power failure, or a network configuration change such as a new router. <br />
<br />
== Resolution ==<br />
If the error only occurs on a single workstation which is not the server, [[Unable to Open File @:\EMPIRE\STATIC\LOOKTAB|verify the shortcut and network connection are working]].<br />
<br />
=== Step 1: Verify the Pervasive Database Service is Running ===<br />
If the error occurs on multiple workstations, '''first try restarting the server'''. If that does not work, review the steps below. <br />
#Log into the desktop of the server, either remotely or directly with a keyboard and mouse. <br />
#Press '''Windows Key + R'''. (For Windows 8/10 or Server 2012/2016, optionally '''right-click''' on the '''Windows Start Button''' and select '''Run'''). <br />
#Type '''services.msc'''<br />
#:[[File:Services-run.png]] <br />
#Select '''Ok'''. <br />
#Scroll down to the letter '''P''' and look for '''Pervasive PSQL ......'''. Verify each of the Pervasive services are listed at '''Status: Running'''. <br />
#*For offices with less than five users, find '''Pervasive PSQL Workgroup Engine'''.<br />
#*:[[File:Services-psqlwge.png]]<br />
#*For offices with more than five users, find '''Pervasive PSQL Relational Engine''' and '''Pervasive PSQL Transactional Engine'''. <br />
#*:[[File:Services-psqlserver.png]]<br />
#*'''Notes for Pervasive V12:''' <br />
#*:For offices with five or less users, Pervasive will be listed as '''Actian PSQL Workgroup Engine'''.<br />
#*:For offices with more than five users using Pervasive 12, find '''Actian PSQL Relational Engine''' and '''Actian PSQL Transactional Engine'''.<br />
#*:[[File:Services-actianpsqlserver.png]]<br />
#If the '''Status''' is not '''Running''', select '''Start the Service'''. (If the service fails to start, [https://agencysystems.com/support/ contact Agency Systems Support]). <br />
#Wait for the service start. If both services are listed, start the Relational Engine first, followed by the Transactional Engine. <br />
#Test Newton to see if the 3012 error is fixed. <br />
<br />
If the service was already running, or if starting the service did not fix the error, [[#Step 2: Verify the Windows Network Type is Not Public|see the next section below]]. <br />
<br />
=== Step 2: Verify the Windows Network Type is Not Public ===<br />
#Log into the desktop of the server, either remotely or directly with a keyboard and mouse.<br />
#In the Microsoft Windows system tray next to the clock, find the network connections icon.<br />
#'''Right-Click''' and select '''Open Network and Sharing Center'''. (Optionally use start search and enter "Network and Sharing Center".) <br />
#:[[File:Network-rightclick-networkandsharing.png]]<br />
#Find the '''View your active networks''' section. <br />
#If the listed network is configured as '''Public''' follow the steps below. If the network is configured as '''Work''', or '''Domain network''', [[#Step 3: Verify Antivirus Software Exceptions|skip to the next section below]]. <br />
#Left-Click the link text '''Public Network'''. <br />
#:[[File:Network-public.png]]<br />
#Select '''Work Network'''. <br />
#:[[File:Network-select-work.png]]<br />
#Verify the listed network is now configured as '''Work'''.<br />
#Test Newton to see if the 3012 error is fixed.<br />
<br />
If the error still occurs, [[#Step 3: Verify Antivirus Software Exceptions|see the next section below]]. <br />
<br />
=== Step 3: Verify Antivirus Software Exceptions ===<br />
#Log into the desktop of the server, either remotely or directly with a keyboard and mouse.<br />
#Open the installed Antivirus Software. <br />
#Temporarily disable any antivirus protection, specifically anything mentioning a firewall or intrusion prevention. <br />
#Test Newton to see if the 3012 error is fixed. If the error is fixed, see [[Installation Environment and Network Requirements]] for exception instructions. <br />
<br />
If the error still occurs, see [[#Step 4: Restart Entire Network|the next section below]]. <br />
<br />
=== Step 4: Restart Entire Network ===<br />
#Shut down the server. <br />
#Shut down the workstations. <br />
#Unplug the router. <br />
#Unplug any network switches. <br />
#Plug in the router and wait 30 seconds. <br />
#Plug in any network switches. <br />
#Start the server, and wait for it to fully boot. <br />
#Start the workstations. <br />
#Verify the workstations can [[Unable_to_Open_File_@:\EMPIRE\STATIC\LOOKTAB#Resolution|access the network share on the server]]. <br />
#Test Newton to see if the 3012 error is fixed.<br />
<br />
If the error still occurs, [https://agencysystems.com/support/ contact Agency Systems Support].</div>Mlively