|
|
| (9 intermediate revisions by 2 users not shown) |
| Line 1: |
Line 1: |
| − | [[Category:Third-Party Integration]][[Category:Installation]]
| + | ACP is a legacy provider of cloud server hosting. Contact ACP Support by visiting http://acp.us.com/index.php. |
| − | <table class="infobox" cellspacing="5" style="background-color: #FFFFFF; width:27em; text-align:left; border-spacing: 2px; line-height:1.5em;">
| |
| − | <tr style="text-align: center;">
| |
| − | <td>[[File:Acplogo.jpg]]
| |
| − | </td>
| |
| − | </tr>
| |
| − | <tr style="background-color: #bdbdbd; text-align: center; font-weight:bold;">
| |
| − | <td>Related Pages</td>
| |
| − | </tr>
| |
| − | <tr>
| |
| − | <td>
| |
| − | <ul>
| |
| − | <li>[http://mynewtononline.com Visit: My Newton Online Webpage]</li>
| |
| − | <li>[http://acp.us.com/index.php Visit: ACP Technologies Webpage]</li>
| |
| − | <li>[[Hardware Recommendations]]</li>
| |
| − | <li>[[Installation Environment Requirements]]</li>
| |
| − | <li>[[Attachment Integration]]</li>
| |
| − | </ul>
| |
| − | </td>
| |
| − | </tr>
| |
| − | <tr style="background-color: #d3d3d3; text-align: center; ">
| |
| − | <td>Related Categories</td>
| |
| − | </tr>
| |
| − | <tr>
| |
| − | <td>
| |
| − | <ul>
| |
| − | <li>[[:Category:Installation|Installation]]</li>
| |
| − | <li>[[:Category:Third-Party Integration|Third-Party Integration]]</li>
| |
| − | </ul>
| |
| − | </td>
| |
| − | </tr>
| |
| − | </table>
| |
| − | Newton by Agency Systems can be installed on a [[Hardware Recommendations|peer-to-peer/server client local network environment]], or within a hosted Microsoft Remote Desktop environment. Access to ACP Technologies hosting is provided over the internet through Microsoft Remote Desktop.
| |
| | | | |
| − | == What is Included With ACP Hosting? ==
| |
| − | ACP hosting provides a dedicated virtual server in a secure data center that is accessed over your internet connection.
| |
| | | | |
| − | http://mynewtononline.com/dedicated-cloud-hosting-with-acp/
| + | [[File:Ic_info_black_24dp.png]] See: [https://agencysystems.com/support/resources/#neptune9 Neptune 9 Technology Solutions] or [https://agencysystems.com/contact-us/ contact Agency Systems Sales] regarding our recommendation for Newton Dedicated Cloud Hosting customers. |
| | | | |
| − | *'''Server Clustering & Failover:''' ACP deploys VMware technology to perform server clustering and redundant fail-over, resulting in the OS instance not being limited to a specific piece of hardware. ACP is designed with not just one redundant machine inside of itself, but multiple machines with the same capabilities. The result is scalable server platform customized to the agency's needs, performance monitoring, and around the clock access.
| + | [[File:Neptune9.jpg|link=https://agencysystems.com/support/resources/#neptune9]] |
| − | *'''Backups:''' The entire server instance is backed up each night using a virtual server cloning software in-house.
| |
| − | *'''Security:''' Primary Security is handled by CISCO ASA devices. Secondary software security is handled by Continuum Monitoring, and Viper Business Edition.
| |
| − | *'''Microsoft Office:''' Microsoft Office applications can be deployed directly within ACP, depending on which applications the agency needs. Microsoft Office licensing can be bundled with the ACP server cost for an additional fee.
| |
| − | | |
| − | == Contact ACP Support ==
| |
| − | If you are having issues connecting to your ACP server, contact ACP Support:
| |
| − | *'''Online:''' http://acp.us.com/index.php
| |
| − | *'''Phone:''' 979-485-2702
| |
| − | *'''Email:''' [mailto:kuptain@acp.us.com?Subject=Agency%20Systems%20User%20-%20Service%20Request&body=Please%20contact%20me%20regarding%20ACP%20and%20Agency%20Systems. Click Here To Send An Email Request To Kenneth at ACP Technologies]
| |
| − | | |
| − | == Server Administration ==
| |
| − | An ACP server has many similarities to a physical on-site server in your office. Your server is dedicated to your agency, granting your agency control over how it is configured, and which third-party programs are installed.
| |
| − | | |
| − | ACP technologies provides the hardware and operating system for your agency's server. Any task commonly delegated to your IT professional for on-site servers should also be delegated to your IT professional if your office uses ACP.
| |
| − | | |
| − | '''Your IT professional is primarily responsible''' for your server's administration, including adding workstations and new users.
| |
| − | | |
| − | {| class="wikitable" style="text-align: center;"
| |
| − | |+Common Server Administration Tasks and Responsibility
| |
| − | !Server Task
| |
| − | !Your IT Professional
| |
| − | !ACP Support
| |
| − | ![[Help:Contents|Newton Support]]
| |
| − | |-
| |
| − | |style="text-align: left;"|Adding New Users
| |
| − | |X
| |
| − | |
| |
| − | |
| |
| − | |-
| |
| − | |style="text-align: left;"|Migrating User Data (Documents/Email Profile)
| |
| − | |X
| |
| − | |
| |
| − | |
| |
| − | |-
| |
| − | |style="text-align: left;"|Resetting User Passwords
| |
| − | |X
| |
| − | |
| |
| − | |
| |
| − | |-
| |
| − | |style="text-align: left;"|Adding New Workstations
| |
| − | |X
| |
| − | |
| |
| − | |
| |
| − | |-
| |
| − | |style="text-align: left;"|Installing Third-Party Software
| |
| − | |X
| |
| − | |
| |
| − | |
| |
| − | |-
| |
| − | |style="text-align: left;"|Installing Microsoft Office **
| |
| − | |
| |
| − | |X
| |
| − | |
| |
| − | |-
| |
| − | |style="text-align: left;"|Server Backups
| |
| − | |
| |
| − | |X
| |
| − | |
| |
| − | |-
| |
| − | |style="text-align: left;"|Microsoft Windows Updates
| |
| − | |
| |
| − | |X
| |
| − | |
| |
| − | |-
| |
| − | |style="text-align: left;"|Newton Software Updates
| |
| − | |
| |
| − | |
| |
| − | |X
| |
| − | |-
| |
| − | |style="text-align: left;"|Newton + [[:Category:Third-Party Integration|Third-Party Integration]] Troubleshooting
| |
| − | |X
| |
| − | |
| |
| − | |X
| |
| − | |}
| |
| − | | |
| − | ''**Additional Monthly Microsoft Office licensing fees apply.''
| |
| − | | |
| − | == Adding a New User to ACP ==
| |
| − | Prior to adding an additional user, [[#Contact ACP Support|contact ACP Support]] to notify them of the user count increase. This is required to properly license the agency with Microsoft Office and other software providers.
| |
| − | | |
| − | If you are also adding an additional Newton user, [mailto:sales@agencysystems.com?Subject=Agency%20Systems%20User%20Count%20Increase&body=Please%20contact%20me%20regarding%20an%20additional%20Agency%20Systems%20User. email Agency Systems sales] regarding the user count increase.
| |
| − | #Log into ACP as the agency administrator user.
| |
| − | #Create a new Windows user account.
| |
| − | #Add the new user to the '''Remote Desktop Users''' group.
| |
| − | #To create the Microsoft Remote Desktop icon, see [[#Adding a New Workstation to ACP|Adding a New Workstation to ACP]] below.
| |
| − | | |
| − | == Adding a New Workstation to ACP ==
| |
| − | To configure the new workstation, you will need the following:
| |
| − | *ACP server IP address (''If unknown, review another workstation or contact support)''
| |
| − | *ACP Windows user name. (''See [[#Adding a New User to ACP|adding a new user to ACP above]] if the user is new.'').
| |
| − | *ACP Windows user password.
| |
| − | *Microsoft Remote Desktop Connection 7.0 or greater installed. (''For XP and Vista users see http://support.microsoft.com/kb/969084)''
| |
| − | ==== Add the ACP Remote Desktop Shortcut ====
| |
| − | All workstations connect to the ACP server through Microsoft Remote Desktop.
| |
| − | #Select '''Windows Start -> All Programs -> Accessories -> Remote Desktop Connection'''.
| |
| − | #In the '''Computer field''', place the server IP address.
| |
| − | #Select '''Show Options'''. | |
| − | #:[[File:Acp-rdp-options.png]]
| |
| − | #Enter your ACP Windows user name in the '''User name:''' field.
| |
| − | #Select '''Allow me to save credentials'''.
| |
| − | #:[[File:Acp-rdp-unamecred.png]]
| |
| − | #Select the '''Display''' tab.
| |
| − | #:If you would like to use dual monitors, select '''User all my monitors for remote session'''.
| |
| − | #:[[File:Acp-rdp-allmon.png]]
| |
| − | #Select the '''Local Resources''' tab.
| |
| − | #Select '''Clipboard'''. Select the '''More...''' button.
| |
| − | #:[[File:Acp-rdp-localres.png]]
| |
| − | #Check '''Drives''', and select '''OK'''.
| |
| − | #:[[File:Acp-rdp-localres-drives.png]]
| |
| − | #Select the '''Experience''' tab.
| |
| − | #Select '''Low-speed broadband (256Kbps - 2 Mpbs) from the drop down.
| |
| − | #:[[File:Acp-rdp-exp.png]]
| |
| − | #Select the '''General''' tab.
| |
| − | #Select '''Save As...'''.
| |
| − | #:[[File:Acp-rdp-gen-saveas.png]]
| |
| − | #Select the Desktop.
| |
| − | #Enter a file name, such as '''ACP'''. Select '''Save'''.
| |
| − | | |
| − | ==== Other Workstation Considerations ====
| |
| − | In addition to configuring the Microsoft Remote Desktop connection, the Thinprint print driver will need to be installed on the workstation to allow the locally installed printer to be available within the hosted ACP session.
| |
| − | | |
| − | [http://acp.us.com/support/ Thinprint Print Driver Client Downloads]
| |
| − | | |
| − | Added extra text
| |
See: Neptune 9 Technology Solutions or contact Agency Systems Sales regarding our recommendation for Newton Dedicated Cloud Hosting customers.
