Difference between revisions of "ACP Technologies Hosting"

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<ul>
 
<ul>
 
<li>[http://mynewtononline.com Visit: My Newton Online Webpage]</li>
 
<li>[http://mynewtononline.com Visit: My Newton Online Webpage]</li>
 +
<li>[http://acp.us.com/index.php Visit: ACP Technologies Webpage]</li>
 
<li>[[Hardware Recommendations]]</li>
 
<li>[[Hardware Recommendations]]</li>
 
<li>[[Installation Environment Requirements]]</li>
 
<li>[[Installation Environment Requirements]]</li>
Line 32: Line 33:
 
Newton by Agency Systems can be installed on a peer-to-peer local network environment, or within a hosted Microsoft Remote Desktop environment.  Access to ACP Technologies hosting is provided over the internet through Microsoft Remote Desktop.
 
Newton by Agency Systems can be installed on a peer-to-peer local network environment, or within a hosted Microsoft Remote Desktop environment.  Access to ACP Technologies hosting is provided over the internet through Microsoft Remote Desktop.
  
−
== What is Included? ==
+
== What is Included With ACP Hosting? ==
 
ACP  hosting  provides a dedicated virtual  server in a secure data center that is accessed over your internet connection.  
 
ACP  hosting  provides a dedicated virtual  server in a secure data center that is accessed over your internet connection.  
  
−
==== Server Clustering & Failover ====
+
http://mynewtononline.com/dedicated-cloud-hosting-with-acp/
 +
 
 +
;Server Clustering & Failover
 
ACP deploys VMware technology to perform server clustering and redundant failover, resulting in the OS instance not being limited to a specific piece of hardware.  ACP is designed with not just one redundant machine inside of itself, but multiple machines with the same capabilities.  The  result  is  scalable  server  platform  customized  to the agency's needs, performance monitoring, and around the clock access.  
 
ACP deploys VMware technology to perform server clustering and redundant failover, resulting in the OS instance not being limited to a specific piece of hardware.  ACP is designed with not just one redundant machine inside of itself, but multiple machines with the same capabilities.  The  result  is  scalable  server  platform  customized  to the agency's needs, performance monitoring, and around the clock access.  
  
−
==== Backups ====
+
;Backups
 
The entire server instance is backed up each night using a virtual server cloning software in-house.
 
The entire server instance is backed up each night using a virtual server cloning software in-house.
  
−
==== Security ====
+
;Security
 
Primary Security is handled by CISCO ASA devices.  Secondary software security is handled by N-Able Monitoring and Endpoint Security.
 
Primary Security is handled by CISCO ASA devices.  Secondary software security is handled by N-Able Monitoring and Endpoint Security.
  
−
==== Microsoft Office ====
+
;Microsoft Office
 
Microsoft Office applications can be deployed directly within ACP, depending on which applications the agency needs.  Microsoft Office licensing can be bundled with the ACP server cost for an additional fee.
 
Microsoft Office applications can be deployed directly within ACP, depending on which applications the agency needs.  Microsoft Office licensing can be bundled with the ACP server cost for an additional fee.
  
−
== ACP Support ==
+
== Server Adminisration ==
−
ACP support can be contacted by phone, or online.  
+
An ACP server has many similarities to a physical on-site server in your office.  Your server is dedicated to your agency, granting your agency control over how it is configured, and what third-party programs are installed.
  
−
http://acp.us.com/index.php
+
ACP technologies provides the hardware and operating system for your agency's server. Any task commonly delegated to your IT professional for on-site servers should also be delegated to your IT professional if your office users ACP.  
  
−
Your IT professional is primarily responsible for making changes to your server, including adding users. If you prefer to contract with ACP directly, additional services can be provided at an additional charge.  
+
Your IT professional is primarily responsible for your server's administration, including adding workstations and new users.
 +
 
 +
{| class="wikitable" style="text-align: center;"
 +
|+Common Server Administration Tasks and Responsibility
 +
!Server Task
 +
!Your IT Professional
 +
!ACP Support (Included)
 +
![[#Contact ACP Support|ACP Support (Additional) *]]
 +
![[Help:Contents|Newton Support]]
 +
|-
 +
|style="text-align: left;"|Adding New Users
 +
|X
 +
|
 +
|X
 +
|
 +
|-
 +
|style="text-align: left;"|Migrating User Data (Documents/Email Profile)
 +
|X
 +
|
 +
|X
 +
|
 +
|-
 +
|style="text-align: left;"|Resetting User Passwords
 +
|X
 +
|
 +
|X
 +
|
 +
|-
 +
|style="text-align: left;"|Adding New Workstations
 +
|X
 +
|
 +
|X
 +
|
 +
|-
 +
|style="text-align: left;"|Installing Third-Party Software
 +
|X
 +
|
 +
|X
 +
|
 +
|-
 +
|style="text-align: left;"|Installing Microsoft Office **
 +
|
 +
|X
 +
|
 +
|
 +
|-
 +
|style="text-align: left;"|Server Backups
 +
|
 +
|X
 +
|
 +
|
 +
|-
 +
|style="text-align: left;"|Microsoft Windows Updates
 +
|
 +
|X
 +
|
 +
|
 +
|-
 +
|style="text-align: left;"|Newton Software Updates
 +
|
 +
|
 +
|
 +
|X
 +
|-
 +
|style="text-align: left;"|Newton + [[:Category:Third-Party Integration|Third-Party Integration]] Troubleshooting
 +
|
 +
|
 +
|
 +
|X
 +
|}
 +
 
 +
''*Although your IT professional is primarily responsible for your server's administration, [[#Contact ACP Support|you can optionally contract with ACP directly]].''
 +
 
 +
''**Additional Monthly Microsoft Office licensing fees apply.''
  
−
*[mailto:kuptain@acp.us.comSubject=Agency%20Systems%20User%20-%20Additional%20User%20Request&body=Please%20contact%20me%20regarding%20adding%20an%20Agency%20SystemsACP%20User. Click Here To Send An Email Request To Kenneth at ACP Technologies]
 
−
*ACP will qualify your needs, including Newton licensing, and provide a quote for the services.
 
−
<!-- === Adding a New User to ACP === -->
 
 
=== Adding a New Workstation to ACP ===
 
=== Adding a New Workstation to ACP ===
−
Thinprint Print Driver Client Downloads:
+
In addition to configuring the Microsoft Remote Desktop connection, the Thinprint print driver may need to be installed on the workstation to allow the locally installed printer to be available within the hosted ACP session.
  
−
http://acp.us.com/support/
+
[http://acp.us.com/support/ Thinprint Print Driver Client Downloads]
 +
 
 +
== Contact ACP Support ==
 +
If you are having issues connecting to your ACP server, ACP support can be contacted by phone, or online. http://acp.us.com/index.php
 +
 
 +
Although IT professional is primarily responsible for your server's administration, including adding users, you can also contract with ACP directly, additional services can be provided at an additional charge.
 +
 
 +
*[mailto:kuptain@acp.us.com?Subject=Agency%20Systems%20User%20-%20Service%20Request&body=Please%20contact%20me%20regarding%20ACP%20and%20Agency%20Systems. Click Here To Send An Email Request To Kenneth at ACP Technologies]
 +
*ACP will qualify your needs, including Newton licensing, and provide a quote for the services.

Revision as of 14:40, 14 July 2014

Acplogo.jpg
Related Pages
Related Categories

Newton With a Hosted Environment

Newton by Agency Systems can be installed on a peer-to-peer local network environment, or within a hosted Microsoft Remote Desktop environment. Access to ACP Technologies hosting is provided over the internet through Microsoft Remote Desktop.

What is Included With ACP Hosting?

ACP hosting provides a dedicated virtual server in a secure data center that is accessed over your internet connection.

http://mynewtononline.com/dedicated-cloud-hosting-with-acp/

Server Clustering & Failover

ACP deploys VMware technology to perform server clustering and redundant failover, resulting in the OS instance not being limited to a specific piece of hardware. ACP is designed with not just one redundant machine inside of itself, but multiple machines with the same capabilities. The result is scalable server platform customized to the agency's needs, performance monitoring, and around the clock access.

Backups

The entire server instance is backed up each night using a virtual server cloning software in-house.

Security

Primary Security is handled by CISCO ASA devices. Secondary software security is handled by N-Able Monitoring and Endpoint Security.

Microsoft Office

Microsoft Office applications can be deployed directly within ACP, depending on which applications the agency needs. Microsoft Office licensing can be bundled with the ACP server cost for an additional fee.

Server Adminisration

An ACP server has many similarities to a physical on-site server in your office. Your server is dedicated to your agency, granting your agency control over how it is configured, and what third-party programs are installed.

ACP technologies provides the hardware and operating system for your agency's server. Any task commonly delegated to your IT professional for on-site servers should also be delegated to your IT professional if your office users ACP. 

Your IT professional is primarily responsible for your server's administration, including adding workstations and new users.
Common Server Administration Tasks and Responsibility
Server Task Your IT Professional ACP Support (Included) ACP Support (Additional) * Newton Support
Adding New Users X X
Migrating User Data (Documents/Email Profile) X X
Resetting User Passwords X X
Adding New Workstations X X
Installing Third-Party Software X X
Installing Microsoft Office ** X
Server Backups X
Microsoft Windows Updates X
Newton Software Updates X
Newton + Third-Party Integration Troubleshooting X

*Although your IT professional is primarily responsible for your server's administration, you can optionally contract with ACP directly.

**Additional Monthly Microsoft Office licensing fees apply.

Adding a New Workstation to ACP

In addition to configuring the Microsoft Remote Desktop connection, the Thinprint print driver may need to be installed on the workstation to allow the locally installed printer to be available within the hosted ACP session.

Thinprint Print Driver Client Downloads

Contact ACP Support

If you are having issues connecting to your ACP server, ACP support can be contacted by phone, or online. http://acp.us.com/index.php

Although IT professional is primarily responsible for your server's administration, including adding users, you can also contract with ACP directly, additional services can be provided at an additional charge.

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