Difference between revisions of "Server Update Instructions"

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[[Category:Installation]]
 
[[Category:Installation]]
Updates to the Agency Systems Software are performed directly on the server/host machine.  During the update process, all users must be out of Agency Systems.
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Updates to the Agency Systems Software are performed directly on the server/host machine by Agency Systems technicians.  During the update process, all users must be out of Agency Systems.
  
If you are hosted with '''[[Ajasent Hosting|Ajasent]]''', updates are performed by the Agency Systems support staff.  Update requests are not required or processed individually.
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== Step 1: Review the Release Notes==
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Review the release notes prior to requesting an update.  
  
== Step 1: Save the Setup File to the Empire Folder ==
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[[File:Ic_info_black_24dp.png]] See: [[:Category:Release Notes|Release Notes]]
Save the setup file, "Newton Server Update XXXX.exe" to the Agency Systems Empire folder on the server.
 
 
 
{| class="wikitable"
 
!Release Build
 
!Release Date
 
!Setup File
 
![[:Category: Release Notes|Release Notes]]
 
|-
 
|7070
 
|September 2015
 
|[https://agencysystems-my.sharepoint.com/personal/mlively_agencysystems_com/_layouts/15/guestaccess.aspx?guestaccesstoken=q21PzI5aQQTAkeG8IaPNtl4oj01lIA7lMhP%2bQU%2b4NIU%3d&docid=055c5d49e3f2b47e78ffa6e02a8efeef8 Newton Server Update 7070.exe]
 
|[[Newton Release Notes: September 2015]]
 
|-
 
|}
 
 
 
To view prior Newton releases, see [[:Category:Release Notes|the Release Notes Archive]]
 
==== Locating the Empire Folder ====
 
If you do not know the location of the Agency Systems Empire folder, '''Right Click''' on the shortcut to Agency Systems and select '''Properties'''.
 
:Example Below: '''C:\Empire\'''  - File should be saved as '''C:\Empire\Newton Server Update 7070.exe'''
 
:[[File:shortcutproperties-cempire.png]]
 
  
 
== Step 2: Contact Agency Systems Technical Support To Schedule the Installation ==
 
== Step 2: Contact Agency Systems Technical Support To Schedule the Installation ==
If you are hosted with '''Ajasent''', updates are performed by the Agency Systems support staffUpdate requests are not required or processed individually.  
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Contact Agency Systems support to schedule the installation.  The installation will take approximately 30-60 minutesDuring the installation, all users must be out of the system.  
  
[[#Step 1: Save the Setup File to the Empire Folder |After the download file has been saved]], contact Agency Systems support to schedule the installation.  The installation will take approximately 30-60 minutes.  During the installation, all users must be out of the system.  
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[mailto:update@agencysystems.com?Subject=Agency%20Systems%20Wiki%20Update%20Request&body=Please%20contact%20me%20to%20schedule%20the%20update%20to%20Agency%20Systems. Click Here To Send An Email Request]
  
[mailto:update@agencysystems.com?Subject=Agency%20Systems%20Wiki%20Update%20Request&body=Please%20contact%20me%20to%20schedule%20the%20update%20to%20Agency%20Systems. Click Here To Send An Email Request]
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If you are hosted with '''[[Ajasent Hosting|Ajasent]]''', updates are performed by the Agency Systems support staff. Update requests are not required or processed individually unless a dedicated Ajasent server is used by your agency.

Revision as of 16:04, 23 February 2017

Updates to the Agency Systems Software are performed directly on the server/host machine by Agency Systems technicians. During the update process, all users must be out of Agency Systems.

Step 1: Review the Release Notes

Review the release notes prior to requesting an update.

Ic info black 24dp.png See: Release Notes

Step 2: Contact Agency Systems Technical Support To Schedule the Installation

Contact Agency Systems support to schedule the installation. The installation will take approximately 30-60 minutes. During the installation, all users must be out of the system.

Click Here To Send An Email Request

If you are hosted with Ajasent, updates are performed by the Agency Systems support staff. Update requests are not required or processed individually unless a dedicated Ajasent server is used by your agency.