Difference between revisions of "Server Update Instructions"
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*During the update process, '''all users must be out of Newton'''. | *During the update process, '''all users must be out of Newton'''. | ||
*During the update process, you can use any other programs on your local desktop or remote desktop. (Outlook, web browser, etc.) | *During the update process, you can use any other programs on your local desktop or remote desktop. (Outlook, web browser, etc.) | ||
− | *Updates are '''scheduled to begin''' as early as ''' | + | *Updates are '''scheduled to begin''' as early as '''7:00 central time''', and as late as '''4:00 central time''', '''Monday through Friday'''. |
== Step 3: Contact Agency Systems Technical Support To Schedule the Installation == | == Step 3: Contact Agency Systems Technical Support To Schedule the Installation == |
Revision as of 18:36, 26 September 2018
Updates to the Agency Systems Software are performed directly on the server/host machine by Agency Systems technicians. During the update process, all users must be out of Agency Systems.
Step 1: Review the Release Notes
Review the release notes prior to requesting an update.
See: Release Notes
Step 2: Review the Update Guidelines
- The update process is performed by Agency Systems support.
- The update process will take approximately one hour to complete.
- An agency staff member will need to be available to connect the server to the simpehelp support queue.
- The user account used to connect the server to simplehelp must be an administrative account.
- After the update process begins, agency staff are not required to stay for the duration of the update.
- During the update process, all users must be out of Newton.
- During the update process, you can use any other programs on your local desktop or remote desktop. (Outlook, web browser, etc.)
- Updates are scheduled to begin as early as 7:00 central time, and as late as 4:00 central time, Monday through Friday.
Step 3: Contact Agency Systems Technical Support To Schedule the Installation
Contact Agency Systems support to schedule the installation.
Click Here To Send An Email Request or contact Agency Systems support.