Difference between revisions of "Agency Systems Software Subscription Code"

From Agency Systems Wiki
Jump to navigation Jump to search
(Created page with "Agency Systems is licensed to you by Matrix Software, Inc. on a subscription basis. The software subscription is paid with recurring monthly support invoices. The recurring ...")
 
 
(6 intermediate revisions by 2 users not shown)
Line 1: Line 1:
−
Agency Systems is licensed to you by Matrix Software, Inc. on a subscription basis.  The software subscription is paid with recurring monthly support invoices.  The recurring support invoices can be paid by Electronic Funds Transfer.
+
Agency Systems is licensed to you by Matrix Software, Inc. on a subscription basis.  
  
−
==== Subscription Code ====
+
<table class="infobox" cellspacing="5" style="background-color: #FFFFFF; width:20em; text-align:left; border-spacing: 2px; line-height:1.5em;">
−
Ten days in advance of that subscription expiring, your system will prompt you to request a renewal code.
+
<tr>
 +
    <td>[[File:Subcode.png]]</td>
 +
</tr>
 +
<tr>
 +
    <td>Subscription Code Renewal</td>
 +
</tr>
 +
</table>
 +
Ten days in advance of that subscription code expiring, your system will prompt you to request a renewal code.
  
−
Please follow the instructions provided on the screen to request a new code by either selecting '''Email''', or '''Print''' to fax the request.  
+
=== Renew Your Subscription ===
 +
#A '''single user''' at the agency will need to select '''Email''', or '''Print'''. If printed, fax the request to the provided number.
 +
#After submitting the request, select '''Okay''' to bypass the subscription window and [[Log in to Newton by Agency Systems|log in to Newton]]. '''Do not wait for a response'''.
 +
#:Until the new code is received, simply select '''Okay''' to bypass the Subscription window.
 +
#Within one business day, a new subscription code with instructions will be provided by Agency Systems support through e-mail to the user who issued the request.  
  
−
[[File:Subcode.png]]
+
=== Frequently Asked Questions (FAQ) ===
 +
;How many users need to submit the renewal request?
 +
:Only one user in an office needs to submit the request.
  
−
There is no penalty for requesting the code immediately.  Renewal code extensions are based off of the expiration date, not the entry/request date.
 
  
−
*Only one user in an office needs to submit the request.
+
;I submitted my request a few minutes ago, but have not received a response. How long should I wait?
−
*After a request has been submitted, select '''Okay''' after launching Agency Systems to bypass the request screen until a new code is issued.
+
:Subscription requests are processed by Agency Systems support team members. Within one business day, a new subscription code with instructions will be provided by Agency Systems support. Until the new code is received, simply select '''Okay''' to bypass the Subscription window.
−
*Subscription code requests are returned through e-mail to the user who issued the request.
 
  
−
==== Setup EFT For Recurring Support Invoices ====
 
−
Agency Systems offers the Electronic Fund Transfer as an alternate method for paying your recurring support invoices.  It is easy to sign up, saves time and postage, and best of all, it’s free!  Just fill out the form below, and send it along a voided check.
 
  
−
*You authorize Agency Systems to debit your checking account for outstanding invoices for services rendered.
+
;Should I submit the request immediately, or wait until the code is about to expire?
−
*Your payments will be made automatically on or the next business day following the fifteenth (15th) of the month.
+
:There is no penalty for requesting the code immediately, and no benefit to waiting for the code to approach the expiration date.  Renewal code extensions are based off of the expiration date, not the entry/request date.
−
*Your proof of payment will appear on your next bank statement, billed as '''Matrix Software, Inc..'''
 
−
*The authority you give to charge your account will remain in effect until you notify us in writing to terminate the authorization.  
 
  
−
To take advantage of this service, complete the attached authorization form and return it to us.  [[Media:EFTEnrolment.pdf|Click here for the EFT Enrollment Form]]
 
  
−
''NOTE: At this time we are unable to accept EFT payments for installment payments, special purchases, or missed payments.''
+
;I selected email but have not received a code in 48 hours. What should I do?
 +
:Emails are sent through Microsoft Outlook on the client machine. Verify Microsoft Outlook is open, and the email request is listed in the your sent folder. Also check your Junk or SPAM folder for the reply. If not reply is found, please [[Help:Contents|contact support]] prior to the subscription expiration date. 
 +
 
 +
 
 +
;I receive an error message when I try to email the request. What do I do?
 +
:Simply copy and paste the text of the subscription window into an [[Help:Contents|email to support]], or print and fax the request.
 +
 
 +
 
 +
;Can I still email a request if I do not have Microsoft Outlook available?
 +
:If Outlook is not available, simply copy and paste the text of the subscription window into an [[Help:Contents|email to support]], or print and fax the request.

Latest revision as of 21:45, 8 January 2019

Agency Systems is licensed to you by Matrix Software, Inc. on a subscription basis.

Subcode.png
Subscription Code Renewal

Ten days in advance of that subscription code expiring, your system will prompt you to request a renewal code.

Renew Your Subscription

  1. A single user at the agency will need to select Email, or Print. If printed, fax the request to the provided number.
  2. After submitting the request, select Okay to bypass the subscription window and log in to Newton. Do not wait for a response.
    Until the new code is received, simply select Okay to bypass the Subscription window.
  3. Within one business day, a new subscription code with instructions will be provided by Agency Systems support through e-mail to the user who issued the request.

Frequently Asked Questions (FAQ)

How many users need to submit the renewal request?
Only one user in an office needs to submit the request.


I submitted my request a few minutes ago, but have not received a response. How long should I wait?
Subscription requests are processed by Agency Systems support team members. Within one business day, a new subscription code with instructions will be provided by Agency Systems support. Until the new code is received, simply select Okay to bypass the Subscription window.


Should I submit the request immediately, or wait until the code is about to expire?
There is no penalty for requesting the code immediately, and no benefit to waiting for the code to approach the expiration date. Renewal code extensions are based off of the expiration date, not the entry/request date.


I selected email but have not received a code in 48 hours. What should I do?
Emails are sent through Microsoft Outlook on the client machine. Verify Microsoft Outlook is open, and the email request is listed in the your sent folder. Also check your Junk or SPAM folder for the reply. If not reply is found, please contact support prior to the subscription expiration date.


I receive an error message when I try to email the request. What do I do?
Simply copy and paste the text of the subscription window into an email to support, or print and fax the request.


Can I still email a request if I do not have Microsoft Outlook available?
If Outlook is not available, simply copy and paste the text of the subscription window into an email to support, or print and fax the request.
Retrieved from "http://wiki.agencysystems.com/index.php?title=Agency_Systems_Software_Subscription_Code&oldid=5508"