Difference between revisions of "Server Update Instructions"
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*The update process will take approximately one hour to complete. | *The update process will take approximately one hour to complete. | ||
*An agency staff member will need to be available to connect the server to the [https://agencysystems.com/support/ simpehelp support queue]. | *An agency staff member will need to be available to connect the server to the [https://agencysystems.com/support/ simpehelp support queue]. | ||
| − | *The user account used to connect the server to | + | *The user account used to connect the server to splashtop must be an administrative account. |
*After the update process begins, agency staff are not required to stay for the duration of the update. | *After the update process begins, agency staff are not required to stay for the duration of the update. | ||
*During the update process, '''all users must be out of Newton'''. | *During the update process, '''all users must be out of Newton'''. | ||
*During the update process, you can use any other programs on your local desktop or remote desktop. (Outlook, web browser, etc.) | *During the update process, you can use any other programs on your local desktop or remote desktop. (Outlook, web browser, etc.) | ||
| − | *Updates are '''scheduled to begin''' as early as '''8:00 central time''', and as late as '''4:00 central time''', '''Monday through Friday'''. | + | *Updates are '''scheduled to begin''' as early as '''8:00 central or eastern time''', and as late as '''4:00 central or eastern time''', '''Monday through Friday'''. |
== Step 3: Contact Agency Systems Technical Support To Schedule the Installation == | == Step 3: Contact Agency Systems Technical Support To Schedule the Installation == | ||
| − | Contact Agency Systems support to schedule the installation | + | Contact Agency Systems support to schedule the installation. |
[[File:Ic_info_black_24dp.png|link=mailto:update@agencysystems.com?Subject=Agency%20Systems%20Wiki%20Update%20Request&body=Please%20contact%20me%20to%20schedule%20the%20update%20to%20Agency%20Systems.]] [mailto:update@agencysystems.com?Subject=Agency%20Systems%20Wiki%20Update%20Request&body=Please%20contact%20me%20to%20schedule%20the%20update%20to%20Agency%20Systems. Click Here To Send An Email Request] or contact [[Help:Contents|Agency Systems support]]. | [[File:Ic_info_black_24dp.png|link=mailto:update@agencysystems.com?Subject=Agency%20Systems%20Wiki%20Update%20Request&body=Please%20contact%20me%20to%20schedule%20the%20update%20to%20Agency%20Systems.]] [mailto:update@agencysystems.com?Subject=Agency%20Systems%20Wiki%20Update%20Request&body=Please%20contact%20me%20to%20schedule%20the%20update%20to%20Agency%20Systems. Click Here To Send An Email Request] or contact [[Help:Contents|Agency Systems support]]. | ||
Latest revision as of 21:22, 10 November 2020
Updates to the Agency Systems Software are performed directly on the server/host machine by Agency Systems technicians. During the update process, all users must be out of Agency Systems.
Step 1: Review the Release Notes
Review the release notes prior to requesting an update.
See: Release Notes
Step 2: Review the Update Guidelines
- The update process is performed by Agency Systems support.
- The update process will take approximately one hour to complete.
- An agency staff member will need to be available to connect the server to the simpehelp support queue.
- The user account used to connect the server to splashtop must be an administrative account.
- After the update process begins, agency staff are not required to stay for the duration of the update.
- During the update process, all users must be out of Newton.
- During the update process, you can use any other programs on your local desktop or remote desktop. (Outlook, web browser, etc.)
- Updates are scheduled to begin as early as 8:00 central or eastern time, and as late as 4:00 central or eastern time, Monday through Friday.
Step 3: Contact Agency Systems Technical Support To Schedule the Installation
Contact Agency Systems support to schedule the installation.
Click Here To Send An Email Request or contact Agency Systems support.
