Difference between revisions of "Server Update Instructions"

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[[Category:Installation]]
 
[[Category:Installation]]
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Updates to the Agency Systems Software are performed directly on the server/host machine by Agency Systems technicians.  During the update process, all users must be out of Agency Systems.
  
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Updates to the Agency Systems Software are performed directly on the server/host machine.  During the update process, all users must be out of Agency Systems.
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== Step 1: Review the Release Notes==
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Review the release notes prior to requesting an update.  
  
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If you are hosted with '''Ajasent''' or '''Kotter''', updates are performed by the Agency Systems support staff.  
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[[File:Ic_info_black_24dp.png|link=:Category:Release Notes]] See: [[:Category:Release Notes|Release Notes]]
  
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=== Save the Setup File to the Empire Folder ===
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== Step 2: Review the Update Guidelines ==
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{| class="wikitable"
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*The update process is performed by Agency Systems support.
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!Release Build
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*The update process will take approximately one hour to complete.
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!Release Date
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*An agency staff member will need to be available to connect the server to the [https://agencysystems.com/support/ simpehelp support queue].  
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!Setup File
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*The user account used to connect the server to splashtop must be an administrative account.
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![[:Category: Release Notes|Release Notes]]
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*After the update process begins, agency staff are not required to stay for the duration of the update.  
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|-
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*During the update process, '''all users must be out of Newton'''.
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|6560
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*During the update process, you can use any other programs on your local desktop or remote desktop. (Outlook, web browser, etc.)
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|March 2014
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*Updates are '''scheduled to begin''' as early as '''8:00 central or eastern time''', and as late as '''4:00 central or eastern time''', '''Monday through Friday'''.
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|[https://www.dropbox.com/s/2g860jrbc5qg12w/Newton%20Server%20Update%206560.exe?dl=0 Newton Server Update 6560.exe]
 
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|[[Newton Release Notes: March 2014]]
 
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|}
 
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<!--
 
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Download the Setup File to the Empire folder on your server where Agency Systems is stored.
 
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*Internet Explorer Users - '''Right Click -> Save Target As...'''
 
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*Chrome Users: '''Right-Click -> Save Link As...'''
 
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*:[[File:Right-click-savelinkas.png]]-->
 
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==== Locating the Empire Folder ====
 
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If you do not know the location of the Agency Systems Empire folder, '''Right Click''' on the shortcut to Agency Systems and select '''Properties'''.
 
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:Example Below: '''C:\Empire\''' - File should be saved as '''C:\Empire\Newton Server Update 6560.exe'''
 
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:[[File:shortcutproperties-cempire.png]]
 
  
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=== Contact Agency Systems Technical Support To Schedule the Installation ===
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== Step 3: Contact Agency Systems Technical Support To Schedule the Installation ==
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If you are hosted with '''Ajasent''' or '''Kotter''', updates are performed by the Agency Systems support staff.  Update requests are not required or processed individually.  
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Contact Agency Systems support to schedule the installation.
  
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[[#Save the Setup File to the Empire Folder|After the download file has been saved]], contact Agency Systems support to schedule the installation.  The installation will take approximately 30-60 minutes.  During the installation, all users must be out of the system.
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[[File:Ic_info_black_24dp.png|link=mailto:update@agencysystems.com?Subject=Agency%20Systems%20Wiki%20Update%20Request&body=Please%20contact%20me%20to%20schedule%20the%20update%20to%20Agency%20Systems.]] [mailto:update@agencysystems.com?Subject=Agency%20Systems%20Wiki%20Update%20Request&body=Please%20contact%20me%20to%20schedule%20the%20update%20to%20Agency%20Systems. Click Here To Send An Email Request] or contact [[Help:Contents|Agency Systems support]].
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[mailto:update@agencysystems.com?Subject=Agency%20Systems%20Update%20Request&body=Please%20contact%20me%20to%20schedule%20the%20update%20to%20Agency%20Systems. Click Here To Send An Email Request]
 

Latest revision as of 21:22, 10 November 2020

Updates to the Agency Systems Software are performed directly on the server/host machine by Agency Systems technicians. During the update process, all users must be out of Agency Systems.

Step 1: Review the Release Notes

Review the release notes prior to requesting an update.

Ic info black 24dp.png See: Release Notes

Step 2: Review the Update Guidelines

  • The update process is performed by Agency Systems support.
  • The update process will take approximately one hour to complete.
  • An agency staff member will need to be available to connect the server to the simpehelp support queue.
  • The user account used to connect the server to splashtop must be an administrative account.
  • After the update process begins, agency staff are not required to stay for the duration of the update.
  • During the update process, all users must be out of Newton.
  • During the update process, you can use any other programs on your local desktop or remote desktop. (Outlook, web browser, etc.)
  • Updates are scheduled to begin as early as 8:00 central or eastern time, and as late as 4:00 central or eastern time, Monday through Friday.

Step 3: Contact Agency Systems Technical Support To Schedule the Installation

Contact Agency Systems support to schedule the installation.

Ic info black 24dp.png Click Here To Send An Email Request or contact Agency Systems support.

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