|
|
| (23 intermediate revisions by 3 users not shown) |
| Line 1: |
Line 1: |
| − | [[Category:Third-Party Integration]][[Category:Installation]]
| + | ACP is a legacy provider of cloud server hosting. Contact ACP Support by visiting http://acp.us.com/index.php. |
| − | <table class="infobox" cellspacing="5" style="background-color: #FFFFFF; width:27em; text-align:left; border-spacing: 2px; line-height:1.5em;">
| |
| − | <tr style="text-align: center;">
| |
| − | <td>[[File:Acplogo.jpg]]
| |
| − | </td>
| |
| − | </tr>
| |
| − | <tr style="background-color: #bdbdbd; text-align: center; font-weight:bold;">
| |
| − | <td>Related Pages</td>
| |
| − | </tr>
| |
| − | <tr>
| |
| − | <td>
| |
| − | <ul>
| |
| − | <li>[http://mynewtononline.com Visit: My Newton Online Webpage]</li>
| |
| − | <li>[http://acp.us.com/index.php Visit: ACP Technologies Webpage]</li>
| |
| − | <li>[[Hardware Recommendations]]</li>
| |
| − | <li>[[Installation Environment Requirements]]</li>
| |
| − | <li>[[Attachment Integration]]</li>
| |
| − | </ul>
| |
| − | </td>
| |
| − | </tr>
| |
| − | <tr style="background-color: #d3d3d3; text-align: center; ">
| |
| − | <td>Related Categories</td>
| |
| − | </tr>
| |
| − | <tr>
| |
| − | <td>
| |
| − | <ul>
| |
| − | <li>[[:Category:Installation|Installation]]</li>
| |
| − | <li>[[:Category:Third-Party Integration|Third-Party Integration]]</li>
| |
| − | </ul>
| |
| − | </td>
| |
| − | </tr>
| |
| − | </table>
| |
| − | == Newton With a Hosted Environment ==
| |
| − | Newton by Agency Systems can be installed on a [[Hardware Recommendations|peer-to-peer/server client local network environment]], or within a hosted Microsoft Remote Desktop environment. Access to ACP Technologies hosting is provided over the internet through Microsoft Remote Desktop.
| |
| | | | |
| − | == What is Included With ACP Hosting? ==
| |
| − | ACP hosting provides a dedicated virtual server in a secure data center that is accessed over your internet connection.
| |
| | | | |
| − | http://mynewtononline.com/dedicated-cloud-hosting-with-acp/
| + | [[File:Ic_info_black_24dp.png]] See: [https://agencysystems.com/support/resources/#neptune9 Neptune 9 Technology Solutions] or [https://agencysystems.com/contact-us/ contact Agency Systems Sales] regarding our recommendation for Newton Dedicated Cloud Hosting customers. |
| | | | |
| − | ;Server Clustering & Failover
| + | [[File:Neptune9.jpg|link=https://agencysystems.com/support/resources/#neptune9]] |
| − | ACP deploys VMware technology to perform server clustering and redundant failover, resulting in the OS instance not being limited to a specific piece of hardware. ACP is designed with not just one redundant machine inside of itself, but multiple machines with the same capabilities. The result is scalable server platform customized to the agency's needs, performance monitoring, and around the clock access.
| |
| − | | |
| − | ;Backups
| |
| − | The entire server instance is backed up each night using a virtual server cloning software in-house.
| |
| − | | |
| − | ;Security
| |
| − | Primary Security is handled by CISCO ASA devices. Secondary software security is handled by N-Able Monitoring and Endpoint Security.
| |
| − | | |
| − | ;Microsoft Office
| |
| − | Microsoft Office applications can be deployed directly within ACP, depending on which applications the agency needs. Microsoft Office licensing can be bundled with the ACP server cost for an additional fee.
| |
| − | | |
| − | == Server Adminisration ==
| |
| − | An ACP server has many similarities to a physical on-site server in your office. Your server is dedicated to your agency, granting your agency control over how it is configured, and what third-party programs are installed.
| |
| − | | |
| − | ACP technologies provides the hardware and operating system for your agency's server. Any task commonly delegated to your IT professional for on-site servers should also be delegated to your IT professional if your office users ACP.
| |
| − | | |
| − | Your IT professional is primarily responsible for your server's administration, including adding workstations and new users.
| |
| − | | |
| − | {| class="wikitable" style="text-align: center;"
| |
| − | |+Common Server Administration Tasks and Responsibility
| |
| − | !Server Task
| |
| − | !Your IT Professional
| |
| − | !ACP Support (Included)
| |
| − | ![[#Contact ACP Support|ACP Support (Additional) *]]
| |
| − | ![[Help:Contents|Newton Support]]
| |
| − | |-
| |
| − | |style="text-align: left;"|Adding New Users
| |
| − | |X
| |
| − | |
| |
| − | |X
| |
| − | |
| |
| − | |-
| |
| − | |style="text-align: left;"|Migrating User Data (Documents/Email Profile)
| |
| − | |X
| |
| − | |
| |
| − | |X
| |
| − | |
| |
| − | |-
| |
| − | |style="text-align: left;"|Resetting User Passwords
| |
| − | |X
| |
| − | |
| |
| − | |X
| |
| − | |
| |
| − | |-
| |
| − | |style="text-align: left;"|Adding New Workstations
| |
| − | |X
| |
| − | |
| |
| − | |X
| |
| − | |
| |
| − | |-
| |
| − | |style="text-align: left;"|Installing Third-Party Software
| |
| − | |X
| |
| − | |
| |
| − | |X
| |
| − | |
| |
| − | |-
| |
| − | |style="text-align: left;"|Installing Microsoft Office **
| |
| − | |
| |
| − | |X
| |
| − | |
| |
| − | |
| |
| − | |-
| |
| − | |style="text-align: left;"|Server Backups
| |
| − | |
| |
| − | |X
| |
| − | |
| |
| − | |
| |
| − | |-
| |
| − | |style="text-align: left;"|Microsoft Windows Updates
| |
| − | |
| |
| − | |X
| |
| − | |
| |
| − | |
| |
| − | |-
| |
| − | |style="text-align: left;"|Newton Software Updates
| |
| − | |
| |
| − | |
| |
| − | |
| |
| − | |X
| |
| − | |-
| |
| − | |style="text-align: left;"|Newton + [[:Category:Third-Party Integration|Third-Party Integration]] Troubleshooting
| |
| − | |
| |
| − | |
| |
| − | |
| |
| − | |X
| |
| − | |}
| |
| − | | |
| − | ''*Although your IT professional is primarily responsible for your server's administration, [[#Contact ACP Support|you can optionally contract with ACP directly]].''
| |
| − | | |
| − | ''**Additional Monthly Microsoft Office licensing fees apply.''
| |
| − | | |
| − | === Adding a New Workstation to ACP ===
| |
| − | In addition to configuring the Microsoft Remote Desktop connection, the Thinprint print driver may need to be installed on the workstation to allow the locally installed printer to be available within the hosted ACP session.
| |
| − | | |
| − | [http://acp.us.com/support/ Thinprint Print Driver Client Downloads]
| |
| − | | |
| − | == Contact ACP Support ==
| |
| − | If you are having issues connecting to your ACP server, ACP support can be contacted by phone, or online. http://acp.us.com/index.php
| |
| − | | |
| − | Although IT professional is primarily responsible for your server's administration, including adding users, you can also contract with ACP directly, additional services can be provided at an additional charge.
| |
| − | | |
| − | *[mailto:kuptain@acp.us.com?Subject=Agency%20Systems%20User%20-%20Service%20Request&body=Please%20contact%20me%20regarding%20ACP%20and%20Agency%20Systems. Click Here To Send An Email Request To Kenneth at ACP Technologies]
| |
| − | *ACP will qualify your needs, including Newton licensing, and provide a quote for the services.
| |
See: Neptune 9 Technology Solutions or contact Agency Systems Sales regarding our recommendation for Newton Dedicated Cloud Hosting customers.
