Difference between revisions of "Unapply Client Cash Payment From An Invoice"

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(updated images)
(updated 'policy express' with 'policy dashboard')
 
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#Select the '''Invoices''' tab at the top.  
 
#Select the '''Invoices''' tab at the top.  
 
#:[[File:client-invoicestab.png]]
 
#:[[File:client-invoicestab.png]]
#'''Double-Click''' to open the desired invoice in [[Policy & Billing]]. ''(Alternatively, use the '''Client's Accounting tab''' or [[Policy Express]].)''
+
#'''Double-Click''' to open the desired invoice in [[Policy & Billing]]. ''(Alternatively, use the '''Client's Accounting tab''' or the [[Policy Dashboard]].)''
 
#:[[File:Client-invoicestab-selectinvoice.png]]
 
#:[[File:Client-invoicestab-selectinvoice.png]]
 
#Select '''Invoice -> View Balance -> Client'''.  ''(Alternatively, select the '''View Balance -> Client''' button on the main Policy & Billing window.)''
 
#Select '''Invoice -> View Balance -> Client'''.  ''(Alternatively, select the '''View Balance -> Client''' button on the main Policy & Billing window.)''

Latest revision as of 21:12, 16 April 2019

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The process below is used when an existing client payment is applied in full or in part to an invoice, or a series of invoices. The payment needs to be unapplied, and placed on account.

Unapply Client Cash Payment From An Invoice

  1. Load a client on one of the client tabs.
  2. Select the Invoices tab at the top.
    Client-invoicestab.png
  3. Double-Click to open the desired invoice in Policy & Billing. (Alternatively, use the Client's Accounting tab or the Policy Dashboard.)
    Client-invoicestab-selectinvoice.png
  4. Select Invoice -> View Balance -> Client. (Alternatively, select the View Balance -> Client button on the main Policy & Billing window.)
  5. Left-click the Cash (CSH) Number.
    Policy&bill-payments-client-cash.png
  6. Select View. This will display all invoices paid with the cash receipt.
    Policy&bill-payments-client-cash-view.png
  7. To clear all distributions for all listed invoices, select Clear. (Multi-line invoices will be listed once for each invoice line)
    (To clear a specific invoice payment, left-click each invoice line number, and select Delete.)
    Policy&bill-payments-client-cash-view-clear.png
  8. Select Yes to confirm.
    Policy&bill-payments-client-cash-view-clear-confirm.png
  9. Select Close, then Exit then Close to return to Policy & Billing.