Training 5: Email, Diary, Activity, Client Notes & Memo Writer

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Training 1: Newton Interface Overview Training 2: Setting Up Your Agency Training 3: Entering Policy Information Training 4: ACORD Forms Training 5: Email, Diary, Activity, Client Notes & Memo Writer Training 6: Accounting Training 7: Management

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E-mail

Email Integration

See Email Integration for additional details.

Emails in Newton are listed within the Emails band on the Client Tab, Policy Express, Company Tab, Vendor Tab, and Dashboard Tab (User). Any email sent or received in Newton will also record the body of the email as a permanent searchable activity item.

Create a New Email

An email in Newton can be initiated from a number of areas including the Client Tab, Policy Express, Company Tab, Vendor Tab, Dashboard Tab (User), and Batch Send.

Create a Client Email from the Client Tab

Create a Client Email by Selecting a Contact From the Client Tab

Create a Policy Email from Policy Express

Create a Policy Email using Batch Send

Address Book Options

See Selecting an Email Recipient for additional details.

An email can contain three categories of email recipients; TO, CC, and BCC. Left-click TO, CC, or BCC. The Search Clients window will list active contacts for the client by default.

Select Outlook Address to list all contacts stored in your external Microsoft Outlook Address book.

Attaching a File from Newton

See Adding Attachments to an Email for additional details.

An attachment can be added to an outgoing client email, policy email, or from Batch Send. Any attachment included in an outgoing email will be automatically stored within Newton's email activity for direct access.

Attachments can also be dragged and dropped onto the compose email window from outside of the system. Multiple attachments can be dragged and dropped at the same time.

Templates with Memo Writer

The message body content can be entered manually, or can be pre-filled from an existing memo template.

To select a memo template, select the Choose Memo template drop down box and select the desired memo. Memos are organized by Category, then Name.

E-mail Signature

Configure Default Email Signature

See Email Signature for additional details.

The Email Signature for the current operator will be automatically placed as the footer of an email when it is started.

Configure A New Email Signature

1. Open the compose email window.
2. Enter the desired signature information into the compose email window.
3. Highlight the text (CTRL+A)
4. Right Click and select Save As Signature.

   

Attaching a Received E-mail to Newton

To attach an email received in Microsoft Outlook, simply drag-and-drop the email into Newton. The emails can be attached to a Client, Policy Express, Company, or Vendor.

The emails can be dragged directly from Microsoft Outlook, or from their saved location on your computer.

After dragging and dropping an email, the converted email will open. Reply, Forward, or close the converted email window.

The content in the email will be stored as a permanent non-editable searchable activity item, and any attachments will be stored within Newton automatically.

View, Reply, Forward, or Edit an Email

View an Email

Reply or Forward an Email

Edit the Description of an Email

Move an Existing Email to / from a Policy

Delete an Email

Diary

See Diary for additional details.

Diaries are simple follow-up or to-do items that display on the assigned operator's Dashboard Tab based on the suspense date. A diary can be used for simple inter-office communication, action items on policies, or can be created automatically by common policy tasks or Download Alerts.

A diary can be created from the Client Dashboard Tab, Policy Express, Download Alerts, the Company Tab, or the Vendor Tab.

Although a diary is commonly associated with a specific policy, a diary can also be saved to a client without a policy, or directly to an operator for inter-office communication.

Activity

Activity - Automatic and Permanent

See Activity for additional details.

Activity shows recent activity within the default filtered date range by default.

• Correspondence: Emails, Attachments, Printed Memos.
• Policy Notes: Policy activity note added from Policy Express.
• Diaries: Any Diary action including creating, editing, and closing diary items.
• Submissions: Any submission action including creating, editing, and closing submission items.
• Automated Procedures Activity (Policy Task): Any Policy Express -> Policy Task activity such as Renew, Endorse, Cancel, Reinstate and more.
• System: All other activity, recorded automatically by the system for E&O. (Hidden by default)

Select Filter to search all activity items for a word or phrase. Click Clear to clear the search filter.

Client Notes

Client notes appear at the top of the client’s Basic tab. Click Create Note to create a note. Client notes are attached to the client only and not to a specific policy.

Permanent Notes

Client notes are permanent and cannot be altered once saved.

Client notes are not included in Activity Search.

Highlight and Pop-up

You can choose to highlight or un-highlight a note once saved. Highlighted notes appear on the Basic tab by default; notes that are not highlighted will not appear unless you click “Click for more notes.”

The Popup Notice option will cause a note window to pop up on the screen every time a user loads the client. These should be used extremely sparingly and only for show-stopper items.

Memo Writer

Memos are word-processing documents such as form letters. Newton features an excellent word-processing system.

Create

To create a Memo, select the Marketing menu and Memo Writer.

To create a Memo on a client, click the plus-sign next to Memos and select Create Memo. You will start with a blank document either way, but if you perform a mail-merge, the Memo will remember what client you were on.

To open a Memo from your library of Memo templates, click the File menu and Open. You will learn how to set up templates in this session.

Merge Fields

Right-click and select Insert Merge Field to add a field for mail-merge. Memo Writer allows many different types of data to be merged in from clients, policies, and more, grouped into categories such as: Agent, Client, Underwriter, Policy, et cetera. For example, expand Policy and double-click Number to insert the policy number. The menu will stay open until you close it, so you can add as many merge fields as you like. A sample Memo might appear something like:

Library and Locking/Unlocking

When you have finished creating your Memo, you will save it. Memos can be saved to 4 locations: A client, a policy, a company, or to the Memo library. You should select Library. This will allow the Memo to be accessed on any client, merged, and re-saved to the given client.

Once the Memo is saved, click the Lock button to lock the Memo. A locked Memo cannot be overwritten in the library; if anyone opens it and merges the data, or otherwise changes the template, they will be prompted to re-save a copy to the current client. Only operators with a security level equal to the “Global” value for Memo Writer can lock and unlock Memos. Security can be found under the Other menu and Security System.

Save to Client or Policy

If a Memo is saved to a client it will appear under the Memos band on the client’s Basic Tab.

If a Memo is saved to a policy it will appear under the Memos band and under the View Existing Items menu in Policy Express.

Open a Memo Saved to a Client or Policy

To open a Memo saved to a client or a policy, load the client and expand the Memos band.

Memos attached to policies will show the policy number. You can click the column heading to organize Memos by policy number.

Tips

• Create an envelope template for printing envelopes. You can change the page size and orientation under the Format menu.
• Create a Memo in a Diary for Clients to sign off on changes.
• Create a Memo on the Company Tab for Underwriting Guidelines.
• Use Memos for quote worksheets, agency-created forms, or a Renewal Review Checklist to use when renewing policies.
• You may also use Memos for marketing notes on complicated commercial accounts.

Related Wiki Pages

Email Integration